NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nick91
Jul 29, 2017Aspirant
Cannot find Orbi Router IP address
I setup a Orbi router (RBR50) and satellite (RBS50) last weekend with my FIOS router. The Orbis system is AP mode and the FIOS wifi is turned off. I'm connecting with ethernet cable from FIOS port to ...
- Jul 30, 2017
It's possible. It's behaving like the FIOS router is blocking the Orbi and refusing to give it an IP address. You should be able to create a static DHCP mapping on the FIOS which maps a specific IP to the Orbi Router based on its MAC address.
If that still doesn't work, you probably should just reset the Orbi and start over.
Nick91
Jul 30, 2017Aspirant
Ok, I made a little more progress.
While both Orbi Router and Satelite were powered on I ran the "arp -a" as you suggested and the Router MAC address did not show up in the list. I then did the following:
1. Turn off WIFI on my laptop
2. Unplug the Satelite
3. Unplug Router - Plug back in
4. After Wifi was back up - turn on Wifi on laptop and connect to network
Note the Satelite was still unplugged so I was now connected to the Router Wifi.
When I ran "arp -a" on the laptop the Router MAC address finally showed up but with a strange IP address - 169.254.98.89
I tried accessing this IP through a web browser and get the message "Destination host unreachable" when I try pinging it.
Any ideas on how this IP address got assigned and why can't I connect to it?
st_shaw
Jul 30, 2017Master
Nick91 wrote:Ok, I made a little more progress.
While both Orbi Router and Satelite were powered on I ran the "arp -a" as you suggested and the Router MAC address did not show up in the list. I then did the following:
1. Turn off WIFI on my laptop
2. Unplug the Satelite
3. Unplug Router - Plug back in
4. After Wifi was back up - turn on Wifi on laptop and connect to network
Note the Satelite was still unplugged so I was now connected to the Router Wifi.
When I ran "arp -a" on the laptop the Router MAC address finally showed up but with a strange IP address - 169.254.98.89
I tried accessing this IP through a web browser and get the message "Destination host unreachable" when I try pinging it.
Any ideas on how this IP address got assigned and why can't I connect to it?
That IP address is "self assigned." This happens when a device is not given an IP address via DHCP. Either your Orbi router is not getting an IP address assigned by your FIOS router, or you did the scan before the IP address was assigned.
You should try scanning with a laptop wired to the Orbi router. If you get the same result, you should be able to connect to the Orbi by manually assigning your laptop an IP address in the same range, like 169.254.98.90.
- Nick91Jul 30, 2017AspirantI was able to see the Router IP again when connected directly to the router and Wifi on laptop turned off. I did manually set the laptop IP to 169.254.98.90 but still could not ping the router IP or login to it.
Is it possible I messed something up when I initially setup the Orbi's? Before I did the setup, I manually upgraded the FW on both the Satelite and Router. But then again the Orbi App did work at one point this past week.- st_shawJul 30, 2017Master
It's possible. It's behaving like the FIOS router is blocking the Orbi and refusing to give it an IP address. You should be able to create a static DHCP mapping on the FIOS which maps a specific IP to the Orbi Router based on its MAC address.
If that still doesn't work, you probably should just reset the Orbi and start over.
- Nick91Jul 30, 2017Aspirant
Success!
I set the Orbi router MAC to a static IP (192.168.1.251) in the FIOS router as you suggested and after rebooting the router I can login with both the mobile apps and web browser.
Thanks for all your help ST_SHAW!