Cannot synchronize RBS20 to RBR40

[zenobios]

Hi guys,

I have a RBR40 router and two RBS40 satellites wich I bought as package ~2 years ago. Now I wanted to add a new satellite and saw that - at least on Amazon - you can't buy the RBS40 anymore. Therefore I purchased a RBS20 but I'm not able to sync it to my RBR40 router. I tried several locations (near and far away from the router) but always the same result: After clicking on "Add new satellite" (don't know the right labels in english because my UI is in german), pressing on the "Sync" button on the RBS20 and then on "Next" in the RBR40 web ui, it tells me that this process can take up to 6 minutes. During this time the RBS20 keeps pulsing white light and after ~3 minutes the webui says that "configuration of the satellite failed" (while the RBS20 is still pulsing white light).

I also tried to factory reset the RBS20 although that this should be needed since this is an entirely new device. 

Is the RBS20 not compatible to the RBR40? Any other ideas?

[zenobios · Accepted solution]

I solved the problem by switching off all satellites and just keep the router turned on. I guess it's a problem when there too many satellites nearby during the synchronization process. The system works fine now.

[vajim]

The RBS20 satellite is compatible with the RBK20W, RBK22, RBK23, RBK23W, RBK30, RBK33, RBK40, RBK43, RBK43S, RBK44, RBK50, RBK50V, RBK52W, RBK53, RBK53S systems.

https://www.downloads.netgear.com/files/GDC/RBS20/RBS20_QSG_EN.pdf

[zenobios]

So then I'm wondering where the problem is...

[vajim]

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@zenobios wrote:

So then I'm wondering where the problem is...

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we're waiting for you to try it and let us know

thanks

[zenobios]

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@vajim wrote:

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@zenobios wrote:

So then I'm wondering where the problem is...

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we're waiting for you to try it and let us know

thanks

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Oh well - is there some kind of sarcasm in it or did I miss something 

[vajim]

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@zenobios wrote:

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@vajim wrote:

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@zenobios wrote:

So then I'm wondering where the problem is...

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we're waiting for you to try it and let us know

thanks

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Oh well - is there some kind of sarcasm in it or did I miss something 

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no you're fine....i thought you had the info you needed and of course if all else fails, reboot and perform a factory reset.

[zenobios · Accepted solution]

I solved the problem by switching off all satellites and just keep the router turned on. I guess it's a problem when there too many satellites nearby during the synchronization process. The system works fine now.