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Forum Discussion

Shahab's avatar
Shahab
Apprentice
Mar 24, 2020

Change DNS Settings on Orbi

Hi, How do you change the DNS Servers on the Netgear Router administration page? I have an Orbi RBR40 router with 2 RBR30 Satellites and have been experiencing intermittent internet connectivity is...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 25, 2020
Shahab wrote:

I am however unable to change the DNS settings via the administration page, I'm unable to select the radio button "Use these DNS Servers".   I can change the settings for Dynamic vs Static IP and MAC address but not for DNS servers.   Has anyone else experienced this issue?

Is Disney Circle activated on this Orbi router?

Shahab's avatar
Shahab
Apprentice
Mar 25, 2020
It was, I just disabled It
  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Mar 25, 2020

    did you try again after disabling Circle?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 25, 2020

    Let us know if disabling Circle enabled you to change DNS settings as CrimpOn suggested. If it did, please mark your thread as solved so others will know. 

    Shahab wrote:
    It was, I just disabled It

     

    • Shahab's avatar
      Shahab
      Apprentice
      Mar 25, 2020

      So I made 2 changes yesterday:

      1) I had contacted Netgear support and they wanted me to update the firmware on the satellites but I was unable to do so because the firmware file provided on Netgear's downloads site was in .chk format which the administration didn't recognize.   So Netgear sent me a replacement Orbi satellite, which I installed yesterday.  I was able to update to the latest firmware by renaming the .chk file to .img

      2) I disabled circle

      After both these changes yesterday evening and this morning internet connectivity was working fine.   A little while ago it stopped working again, so it seems neither change helped to fix the issue.

      Playing around with the settings, I found out that you can only change the DNS servers if you choose Static IP address.   If you choose, Dynamic IP address provided by your ISP, then you can't change the DNS settings.   I can workaround this on the laptops, pcs and phones by setting DNS manually but can't do that for Smart TV or Blu-Ray player.   

      At this point, don't know what the issue is.

       

      Shahab

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 25, 2020

        What browser are you using? 

        Try a factory reset on the RBR while it's disconnected from the ISP modem. Manually setup the RBR with a wired PC and try IE11 or FireFox and go in and try to change the DNS values. They should be editiable...