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Forum Discussion
Change DNS Settings on Orbi
Hi, How do you change the DNS Servers on the Netgear Router administration page? I have an Orbi RBR40 router with 2 RBR30 Satellites and have been experiencing intermittent internet connectivity is...
So I made 2 changes yesterday:
1) I had contacted Netgear support and they wanted me to update the firmware on the satellites but I was unable to do so because the firmware file provided on Netgear's downloads site was in .chk format which the administration didn't recognize. So Netgear sent me a replacement Orbi satellite, which I installed yesterday. I was able to update to the latest firmware by renaming the .chk file to .img
2) I disabled circle
After both these changes yesterday evening and this morning internet connectivity was working fine. A little while ago it stopped working again, so it seems neither change helped to fix the issue.
Playing around with the settings, I found out that you can only change the DNS servers if you choose Static IP address. If you choose, Dynamic IP address provided by your ISP, then you can't change the DNS settings. I can workaround this on the laptops, pcs and phones by setting DNS manually but can't do that for Smart TV or Blu-Ray player.
At this point, don't know what the issue is.
Shahab
What browser are you using?
Try a factory reset on the RBR while it's disconnected from the ISP modem. Manually setup the RBR with a wired PC and try IE11 or FireFox and go in and try to change the DNS values. They should be editiable...
I have been using Firefox. Netgear is replacing the router as well, supposed to arrive today, so will be setting up a new device. Will see if that helps. It's almost as if there is some scheduled task running that causes the disruption mid-morning, but don't know what it would be especially since I have disabled Circle.
Shahab
Good Luck. I use Firefox (primarily) to administer my Orbi. When I'm looking at "strange things", I often try all four of my browsers to see if they behave differently (Chrome, Edge, Firefox, Opera).
I understand that Disney Circle is attractive to parents. However, when setting up this new Orbi, I would (politely) opt out of both Armor and Circle during the initial setup. You can always go back in the future and activate them later if you want to.
Shahab wrote:Playing around with the settings, I found out that you can only change the DNS servers if you choose Static IP address. If you choose, Dynamic IP address provided by your ISP, then you can't change the DNS settings. I can workaround this on the laptops, pcs and phones by setting DNS manually but can't do that for Smart TV or Blu-Ray player.
This appears (to me) to be an indication of "something that doesn't make sense". My Orbi has never had Disney Circle activated, and I'm certainly not going to activate it for troubleshooting. On my Orbi, I get my IP address with DHCP and I can set any DNS servers I want. So, some Orbi's grey out the DNS section and some do not. I, personally, think it has something to do with Disney Circle. I would be tempted to do a "Factory Reset" and never activate Circle to see if Circle "left behind" some code. (See screen shot attached).
Try the reset with the RBR not connected to the ISP modem and be sure to not enable Circle or Armor. You should be able to edit the DNS values.
