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Forum Discussion
Changed my modem and now my orbi will not connect to new modem
I switched my Xfinity modem for an ARRIS model T25. Everything hard wired to the modem is fine and online. However, my orbi, which is also hard wired to the modem, does not connect. What needs to be ...
The problem is the "also connected to the modem".
Xfinity only supports 1 public ip address (unless you pay for more or are on a business class line).
Meaning that only 1 device can be connected to the modem (even though it has more ports).
So disconnect everything from the modem, power it and the router off for 2 minutes.
Then boot the modem back up and give it a couple minutes to fully boot.
Then connect the router and boot it up.
Try setup that route.