Chrome devices not connecting to Orbi wireless after FW update

[rohangupte]

I have a RBR50 with a satellite. Last week, I downloaded a FW update.

RBR50 is now running on version: V2.3.5.30

SInce then all the Chrome/Android devices have stopped connecting to Orbi. I can go through the detection process, but there is either no internet connection or device cannot connect.

Affected devices: 

2 Chromecast Gen2

1 Chrome Book

1 Galaxy A9 phone

I do not have this problem with any other devices - Mutiple IOs devices and Windows PCs.

I have tried multiple resets of the modem, router, phone network setttings, but to no luck.

Any help is greatly appreciated.

[Retired_Member]

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@rohangupte wrote:

I have a RBR50 with a satellite. Last week, I downloaded a FW update.

RBR50 is now running on version: V2.3.5.30

Why?

V2.3.5.30 has known problems.

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
Has a factory reset and setup from scratch been performed since updating FW? 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

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@rohangupte wrote:

I have a RBR50 with a satellite. Last week, I downloaded a FW update.

RBR50 is now running on version: V2.3.5.30

SInce then all the Chrome/Android devices have stopped connecting to Orbi. I can go through the detection process, but there is either no internet connection or device cannot connect.

Affected devices: 

2 Chromecast Gen2

1 Chrome Book

1 Galaxy A9 phone

I do not have this problem with any other devices - Mutiple IOs devices and Windows PCs.

I have tried multiple resets of the modem, router, phone network setttings, but to no luck.

Any help is greatly appreciated.

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[rohangupte]

I wasn't aware of the problems. What recourse do I have?

[Retired_Member]

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@rohangupte wrote:

I wasn't aware of the problems. What recourse do I have?

Perhaps backstep the firmware 

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[FURRYe38]

Please give feed back to the question presented...lets start there.

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@rohangupte wrote:

I wasn't aware of the problems. What recourse do I have?

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[rohangupte]

My Setup:

Cable ( 150Mbps/10Mbps) > Cable Modem (Arris TM3402) > RBR50 (Router Mode) > RBS50

Performed 2 Factory reset and setup since FW update. Connectivity problems continue with the Chrome/Android devices. 

3500 sq ft. RBR50 is on lower level, Satellite is on upper level ~20-30 ft away. Again there were no issues with connectivity or coverage prior to the FW update.

Auto Channels. tried setting manual channels for 2.4GHz - no improvement.

4-5 Neighboring Wi-Fi networks

Beamforming is enabled.

Haven not tried this:

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. 

All devices were connecting and functioning perfectly before the FW update.

[FURRYe38]

You can manually download the last working FW version for the RBR and revert back. Use a wired PC and web browser for this process. 

[rohangupte]

Thank You.

[Retired_Member]

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@FURRYe38 wrote:

You can manually download the last working FW version for the RBR and revert back. Use a wired PC and web browser for this process. 

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I'm glad you liked my suggestion.  You're welcome!

[FURRYe38]

Let us know if this fixes this for you. 

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@rohangupte wrote:

Thank You.

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