Circle Firmware Outdated and won’t update

[mcphael]

I just installed the Netgear RBR50 Orbi and attempted to set up circle. I received a message that the firmware needed an update. I was prompted for my user name and password which kicked off the update but then it generated an error saying something was wrong with no specifics. Can anyone help?

[FURRYe38]

What FW is currently loaded?

Manually download the FW update file from NG support site and then apply them with a wire connected PC. Update the satelite first then the router.

[mcphael]

Currently firmware 2.0.1.4 is loaded on the Orbi.

[FURRYe38]

You need to load v2.1.4.16 to the satellite then router lastly.

Download the files from NG support site for your model Orbi:

https://www.netgear.com/support/

[rahuln]

Hi, 

I'm also getting the same error. I'm running v2.1.4.16 on both router and satellite for RB50 and RBS50. Anyother fixes?  

Thanks 

-Rahul. 

[FURRYe38]

I would contact NG support and ask about this...

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@rahuln wrote:

Hi, 

I'm also getting the same error. I'm running v2.1.4.16 on both router and satellite for RB50 and RBS50. Anyother fixes?  

Thanks 

-Rahul. 

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