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Orbi WiFi 7 RBE973

Connected Devices with no Internet


Connected Devices with no Internet

Good Morning, 

I have the RBR20 with the RBW20 satellite, it has been working fine up to a couple of months back.  I have the router on the first floor and the satellite plugged in the second floor.  All the devices connect fine except for the ones in the second floor corner room, they are connected (All in one computer, iphone 11 and amazon tablet) but they do not have internet.  When i see them in the app they show connected and they have access but they still do not have internet.i have tried moving the satellite closer (inside the room) but still no internet.  What can i do?



Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 2

Re: Connected Devices with no Internet

Try a reset on the 1 satellite and do a re-sync with the RBR. 


What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡


What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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