Connecting ORBI RBK30 to BT Smart Hub 2

Sorry, this was originally posted in a Nighthawk forum by mistake.

I have taken delivery today of my ORBI router and satellite. It is now connected and working moderately well but I have some problems. I have connected the supplied Ethernet cable between an Ethernet port on the BT hub and an Ethernet port on the ORBI. Trying to connect to the Internet port on the ORBI does not work.

The satellite shows a white light and the NAS drive connected to it is accessible from my desktop computer as I can see the files and change folder names.

However, the ORBI router shows a steady magenta light and when I look in the ORBI app it is not able to connect to the router.

In the Network Map section of the app Internet and Router have green arrows below it, and the Satellite has an orange wifi icon.

WiFi signal strength is -22dBm and signal strength 100%. Everything in WiFi Analytics looks good.

Internet speed is 170Mb/s download and 32Mb/s upload.

I went into Traffic Meter and tried to enable it but saw the message 'Something went wrong, please try again', but trying again does not work.

In Your Products it shows only the RBR350 which it says is disconnected, and the only option it gives is to disconnect this device, which I do not want to do..

I also saw a message at one time that the ORBI may be in Bridge mode, but I have tried logging in to the router using orbilogin-net.net but it does not accept the username and password I set up, and I am pretty sure that I have remembered them correctly.

I have also found a problem that when I tried to register the product it is apparently already registered to someone else, but the package was unopened when I received it today.

I do hope that someone can help.

Viv