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Forum Discussion
Connecting ORBI RBK30 to BT Smart Hub 2
I have taken delivery today of my ORBI router and satellite. It is now connected and working moderately well but I have some problems. I have connected the supplied Ethernet cable between an Ethernet...
so your bt hub already has a router built into it. It causes a doubel nat
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. (bt hubs struggle with this mode for some reason)
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
In terms of your registration, its something you'd need to contact customer support about. Nothing on the community we can do to help.
You can find the email address to send to here on the FAQ
https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ
Thank you plemans, I tried option 2 and with some more experimentation I now have the router working correctly and the Orbi app shows all of the devices connected to the network. My only problem now is that I cannot access either of my NAS drives from Windows. I think I will make a new post for this.