NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connecting Orbi to iAquaLink pool system
I am unable to connect my iAquaLink system to the Orbi network. I get as far as selecting the network and putting in my password. It just drops the network. I understand that the iAquaLink can only wo...
After quick research, I found that the modem/router/wifi combo you have cannot be placed in bridge mode.
it does, however have a DMZ+ mode.
https://forums.att.com/t5/AT-T-Internet-Features/5268AC-in-Bridge-Mode/td-p/5565899
He is probably still using the WIFI on the original router for the TV boxes... but I am not sure if this is 802.11 or some other wireless signal.
ekhalil or FURRYe38 , can you provide silver123 with the process to connect Orbi to a DMZ (in this case a DMZ+ if I am correct) and how Orbi and the original ATT should be configured?
Try to log onto your Orbi at http://orbilogin.com/adv_index.htm
Click ADVANCED SETUP on LEFT and then ROUTER AP MODE on left navigation pane.
That is where you can determine what mode your Orbi is in.
it should ask you for a user name and PW... should be admin and whatever your Orbi PW is.
Let us know and proceed from there.
thanks, operation mode "router"
Sorry for the delay went to dinner.
And I appreciate the help I just want to stress for trouble shooting purposes, whatever you're thinking, keep in mind this issue only impacts 1 device, not any other device connected, there's something that must be unique about the iaqualink as it related to the orbi that makes multiple customers have the same issue.
silver123 wrote:
thanks, operation mode "router"
Sorry for the delay went to dinner.
And I appreciate the help I just want to stress for trouble shooting purposes, whatever you're thinking, keep in mind this issue only impacts 1 device, not any other device connected, there's something that must be unique about the iaqualink as it related to the orbi that makes multiple customers have the same issue.
So what wireless standard does the iAqualink support?
Specifically does it support WPA2 encrypted wireless links or have you already tried changing that on the Orbi?
Just wanted to point out that you have an active router behind an active router. Vegas odds say that is contributing to the issue you are having.
Chuck_M You can't have att uverse and not use their router, there's no other way to run it.
Experiment 1: turn 2.4ghz radio on on ATT router, even at 1mbps bandwidth availiable the pool controller stays connected and works fine, but being that the distance is very far from the att router to the pool controller and we know the wifi radio / antenna on the att router is terrible that's not really a permanent solution
Experiment 2: turn on Guest SSID for Orbi, unfortuantely I can't control the radio on the orbi force 5ghz off but in any case the Pool Controller sees 25mbps and disconnects promptly upon accessing via the iaqualink app
Experiment 3: I connected a nighthawk I had laying around to the orbi sattelite (satellite is located in the rooom adjacent to the pool controller wifi antenna. I turned off the 5ghz radio on the nighthawk and the only thing connected to that is the pool controller, this allows me to at least have a decent wifi signal near the pool antenna so that it's getting decent bandwidth. The app is running solid, does not kick me off.
These experiments prove there's nothing about running router on router causing an issue, it eliminates the att router from the issue, it eliminates the pool controller from the issue and points the fault directly at the orbi.
Does anyone understand procedure that occurs between device and orbi every time it is asked to transmit data, this transmission of data is the point at which it disconnects, so the problem lies in there, either the orbi has something unique about it's handshake, security credential checking (whatever you call that) or something else during this process that inevitably forces the iaqualink to discconect. I do not know if there is a way to confirm whether the Orbi is kicking it off the wifi or whether the iaqualink is actually leaving the network.
Being that it's working fine connected to the nighthawk I have a stable work around, but just for curioustity I'd love to learn why exactly this is happening.
