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Orbi WiFi 7 RBE973
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Re: Customer Support

sckatl
Aspirant

Customer Support

Where can online chat?  I am suppose to have 90 day support.

Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 1 of 6
plemans
Guru

Re: Customer Support

https://www.netgear.com/mynetgear/registration/login.aspx

Setup an account (if you haven't already) and then register your device. Once its registered you can go through "my support" and follow the prompts to contact netgear. 

Message 2 of 6
Rebi
Aspirant

Re: Customer Support

I tried this; didn’t work:  says my phone support ended sept 4 2019 so only community support available for me. What?? Where can I find customer service phone number?

 

Message 3 of 6
plemans
Guru

Re: Customer Support

So you're going:

my support (on the left)-->Contact support-->Get Help on my netgear product-->(Selecting your support device that is registered) Select device and hit next-->I cannot find and anwser to my problem, I'd like to contact support--> follow prompts from there. 

Message 4 of 6
sckatl
Aspirant

Re: Customer Support

Case#41345526

 

netgear website problem.

 

i am trying to get to online chat but it says my complimentary support expired 2019-07-27.  The support page will not provide access to online chat.  How can I get to online chat?

Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 5 of 6
sckatl
Aspirant

Re: Customer Support

It appears there is a bug in the Netgear website that prevents you from having access to phone or live chat even though your 90 days of support is valid.  I have the phone number for support but live support is horrible!! After my second horrible experience with Live Support, I contact Amazon to return hardware.  I just bought, and returned my last Netgear product.  The customer support program hassles is not worth my time.  

Message 6 of 6
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