DM200 & Orbi RBR50/ RBS50 - Not Connected

[sprstrx]

I have had a Netgear DM200 modem connected to a Orbi RBR50 for a couple of years and have encountered 0 issues. Yesterday my internet connection dropped and the power led on the DM200 was flashing amber. I restarted the DM200 and Obri multiple times but to no avail.

I reconnected the router provided by my ISP (BT) which confirmed that I still had access to the internet

I re-set the DM200, configured it with my ISP username/ password and confirmed that I was able to access the internet. I then switched the DM200 into Modem only mode.

I proceeded to re-set the Orbi and reconected everything back up - I have a CAT 5E cable connecting the DM200 to the Orbi Router (LAN port on the modem to the Internet port on the modem). Within the Orbi Login page I re-configured the ISP username/ password expecting that this would resolve the problem however, the Orbi still shows that I am not connected to the internet.

All the led's on the modem are green.  

The Orbi firmware is V2.5.2.4

As far as I can remember, this follows the exact setup as before.

Help?!

[Ha_Ku_Na · Accepted solution]

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@Ha_Ku_Na wrote:

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@sprstrx wrote:

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I have the router provided by my ISP which is what I'm currently using but it's pretty limited in what it can do and can't be used in Modem Only mode

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I would use the ISP provided router and connect the RBR to this router.

And if the ISP provided router has WIFI, turn it off.

What type of ISP router you have ?
Could you set a "static-route" there ?

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A little picture to better show what I mean.

Doesn't matter if the ISP provided router has limited functionality.

Therfore you have the ORBI system where you connect all your switches, devices, ...

The IP addresses can change, adapt it accordingly

[vajim]

Orbi firmware?

[sprstrx]

V2.5.2.4

[vajim]

you're running 2 routers?

[BoilerPlate]

Wow, and Again NOT a firmware issue. Imaging that. 

[sprstrx]

only the one, the DM200 is in modem only mode

[vajim]

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@BoilerPlate wrote:

Wow, and Again NOT a firmware issue. Imaging that. 

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The hottest subject in this forum.

[vajim]

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@sprstrx wrote:

only the one, the DM200 is in modem only mode

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ok...but it does has a built in wifi ability?  Might want to check with @Ha_Ku_Na 

[FURRYe38]

What happens if you remove the ISP log in from the RBR and set DHCP on the RBR and apply the setting. Power OFF both ISP Modem and RBR for 30 seconds then back ON? 

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@sprstrx wrote:

I have had a Netgear DM200 modem connected to a Orbi RBR50 for a couple of years and have encountered 0 issues. Yesterday my internet connection dropped and the power led on the DM200 was flashing amber. I restarted the DM200 and Obri multiple times but to no avail.

I reconnected the router provided by my ISP (BT) which confirmed that I still had access to the internet

I re-set the DM200, configured it with my ISP username/ password and confirmed that I was able to access the internet. I then switched the DM200 into Modem only mode.

I proceeded to re-set the Orbi and reconected everything back up - I have a CAT 5E cable connecting the DM200 to the Orbi Router (LAN port on the modem to the Internet port on the modem). Within the Orbi Login page I re-configured the ISP username/ password expecting that this would resolve the problem however, the Orbi still shows that I am not connected to the internet.

All the led's on the modem are green.  

The Orbi firmware is V2.5.2.4

As far as I can remember, this follows the exact setup as before.

Help?!

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[sprstrx]

@FURRYe38 that has had no effect 😞

I'm currently in the process of manually updating the firmware to 2.7.2.104

[FURRYe38]

Ok, I would try setting the modem back to router mode. then after you get FW updated, set the RBR for router mode as well. Set your modems DMZ for the IP address given to the RBR and see if the RBR connects then. If so, You might try back to modem only mode with the modem and set the RBR up for the ISP account. I'd contact the ISP to ensure the account information is correct and the configuration is correct on the RBR for the ISP account. There many something else that is needed from the ISP for the RBR to connect correctly. 

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@sprstrx wrote:

@FURRYe38 that has had no effect 😞

I'm currently in the process of manually updating the firmware to 2.7.2.104

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[sprstrx]

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@FURRYe38 wrote:

Ok, I would try setting the modem back to router mode. then after you get FW updated, set the RBR for router mode as well. Set your modems DMZ for the IP address given to the RBR and see if the RBR connects then. If so, You might try back to modem only mode with the modem and set the RBR up for the ISP account. I'd contact the ISP to ensure the account information is correct and the configuration is correct on the RBR for the ISP account. There many something else that is needed from the ISP for the RBR to connect correctly. 

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@sprstrx wrote:

@FURRYe38 that has had no effect 😞

I'm currently in the process of manually updating the firmware to 2.7.2.104

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RBR FW updated to 2.7.2.104 and DM200 FW updated to 1.0.0.66

Still can't get the RBR to connect. Spoke to the ISP again and they confirmed that the ISP username/ pw should be 'bthomehub@btbroadband.com' without a password but if a password is required then 'bt' should be used. I would assume that these are correct as they allow me to connect to the internet via the DM200 in Modem + Router mode.

Again, switched the DM200 back to Modem Only and connect it to the RBR. I now get an "Problem Detecting Internet Connection" message stating the issue to be caused by "1. Your moden was not power cycled during the cabling step" or "The Ethernet cable connecting your modem to your Orbi Router is not fully inserted or inserted in the wrong place"

I've followed the modem power cycling instructions and also checked the ethernet cable is correctly inserted and tried different ethernet cables but continiue to now receive this message 

[vajim]

looks like this has been discussed before:

https://community.netgear.com/t5/Orbi/Orbi-set-up-with-DSL-Model/m-p/1919366

[sprstrx]

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@vajim wrote:

looks like this has been discussed before:

https://community.netgear.com/t5/Orbi/Orbi-set-up-with-DSL-Model/m-p/1919366

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thanks @vajim 

I have followed that process but still have no luck.

This was how I initially configured my set up in 2019 and it worked fine until a couple of days ago. 

I'm inclined to think that there is an issue with the Orbi as the DM200 allows me a access the internet in Modem & Router mode

[FURRYe38]

So does the Orbi connect using DHCP with the DM modem in router mode at all? 

Try swapping LAN cables between the RBR and Modem? CAT 6 is recommended.

[sprstrx]

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@FURRYe38 wrote:

So does the Orbi connect using DHCP with the DM modem in router mode at all? 

It did not connect

Try swapping LAN cables between the RBR and Modem? CAT 6 is recommended.

I have tried tried swapping out the cables but it hasn't made a difference. Unfortunately I only have Cat 5e cables available at the moment but I'll try get hold of a Cat 6 cable tomorrow

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[FURRYe38]

Don't happen to have a prior or different router on hand to test with do you? 

[vajim]

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@FURRYe38 wrote:

Don't happen to have a prior or different router on hand to test with do you? 

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Or better yet a different modem 

[sprstrx]

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@vajim wrote:

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@FURRYe38 wrote:

Don't happen to have a prior or different router on hand to test with do you? 

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Or better yet a different modem 

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I have the router provided by my ISP which is what I'm currently using but it's pretty limited in what it can do and can't be used in Modem Only mode

[Ha_Ku_Na]

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@sprstrx wrote:

---

---

I have the router provided by my ISP which is what I'm currently using but it's pretty limited in what it can do and can't be used in Modem Only mode

---

I would use the ISP provided router and connect the RBR to this router.

And if the ISP provided router has WIFI, turn it off.

What type of ISP router you have ?
Could you set a "static-route" there ?

[FURRYe38]

If it's got a DMZ, the you can use the DMZ for the RBR...

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@sprstrx wrote:

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I have the router provided by my ISP which is what I'm currently using but it's pretty limited in what it can do and can't be used in Modem Only mode

---

[vajim]

I hope we all don't lose sight of the first post when he/she made this statement:

"I have had a Netgear DM200 modem connected to a Orbi RBR50 for a couple of years and have encountered 0 issues. "

[Ha_Ku_Na · Accepted solution]

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@Ha_Ku_Na wrote:

---

@sprstrx wrote:

---

---

I have the router provided by my ISP which is what I'm currently using but it's pretty limited in what it can do and can't be used in Modem Only mode

---

I would use the ISP provided router and connect the RBR to this router.

And if the ISP provided router has WIFI, turn it off.

What type of ISP router you have ?
Could you set a "static-route" there ?

---

A little picture to better show what I mean.

Doesn't matter if the ISP provided router has limited functionality.

Therfore you have the ORBI system where you connect all your switches, devices, ...

The IP addresses can change, adapt it accordingly

[vajim]

Just curious.....are we saying in your drawing to put the Orbi in router mode?

[Ha_Ku_Na]

sure
ISP router with static-route, wifi disabled -> ORBI in router mode
That way you can use all features from the ORBI.