Might you help me also? I purchased two refurbished ORBI routers and I cannot register them because they were already registered by someone else. I emailed Netgear support several days ago asking them to advise me on how to fix the issue but I have not received a reply.
Can you please deregister my Orbi also so that I can set up fresh?
As background, I have asked Netgear Support several times to change the email address and phone number associated with my Two-Step Verification and even though they say they have, it is clear when I login on the app, it is still asking for my old email/phone as aTwo-Step Verification (which I no longer have access to). Since this problem cannot be solved, it seems easiest that I dereigster the Orbi and register.
Could you please help. We are having wifi issues in the house and need to get into the app in order to trouble shoot properly.
