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Forum Discussion
ChuckieCheese
Nov 25, 2018Luminary
Device shown as "blocked" in Access Control but can still connect to Orbi and Internet
Model: RBK50 with 2 satellites
Firmware: v2.2.1.210
OS: Mac, iOS, Linux and proprietary (IoT devices)
Under Advanced --> Access Control, I have turned on
- Turn On Access Control
- Bloc...
ChuckieCheese
Dec 02, 2018Luminary
Sorry for the delay in responding. I didn't get an email when someone replied, so not sure what happened.
I confirm that when the UI show "blocked" for some devices, it indeed block those devices from connecting. Pretty much ANY new devices (Mac, iPad, IoT, Raspberry Pi, etc.) got blocked with the firmware 2.2.1.210.
All devices that were added PRIOR to firmware 2.2.1.210 are still connecting just fine.
EDIT: this is strange, but after allowing the device to connect, Orbi UI will show the device is now allowed. I logged out from Orbi and re-login and now that same device is shown as "Blocked" again. Here's what happened:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on each "blocked" device and select "Allow"
4). UI refreshing and show the device is "Allowed"
5). Log out OR click on other areas within the UI (Administration, Advanced Setup, etc.)
6). Go back to no. 1
7). The same devices that I had allowed to connect is now blocked again (?!).
Another case:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on "blocked" Device1 and select "Allow"
4). UI refreshing and show Device1 is "Allowed"
5). Click on "blocked" Device2 and select "Allow"
6). UI refreshing and show the Device2 is "Allowed". However, Device1 is now shown as "Blocked"
dbrown440
Feb 17, 2019Aspirant
I have been having that exact same issue. Did you ever find the cause or fix. I like having access control on, and really dont want to "run around" with it off.
- ekhalilFeb 17, 2019Master
dbrown440 wrote:
I have been having that exact same issue. Did you ever find the cause or fix. I like having access control on, and really dont want to "run around" with it off.
This’s a known issue in the current software (2.2.1.210).
There’s an ongoing beta software that is being tested now and it seems that the access control issue -among other things- has improvements in the new beta software, so hang on, hopefully a fix is coming soon! :) - ChuckieCheeseFeb 17, 2019Luminary
dbrown440 Unfortunately, not resolution yet. Since this is a firmware issue, we have to wait for Netgear to come up with a new firmware that fixed this.
The issue has been open since November 2018, so I'd recommend downgrading to older firmware and disable auto-update.