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Forum Discussion
ChuckieCheese
Nov 25, 2018Luminary
Device shown as "blocked" in Access Control but can still connect to Orbi and Internet
Model: RBK50 with 2 satellites
Firmware: v2.2.1.210
OS: Mac, iOS, Linux and proprietary (IoT devices)
Under Advanced --> Access Control, I have turned on
- Turn On Access Control
- Bloc...
FURRYe38
Feb 19, 2019Guru - Experienced User
Just wondering, before you enabled AC and added devices, did you set up IP address reservations ON the router for your devices before you started adding devices to the control list?
ChuckieCheese wrote:
Sorry for the delay in responding. I didn't get an email when someone replied, so not sure what happened.
I confirm that when the UI show "blocked" for some devices, it indeed block those devices from connecting. Pretty much ANY new devices (Mac, iPad, IoT, Raspberry Pi, etc.) got blocked with the firmware 2.2.1.210.
All devices that were added PRIOR to firmware 2.2.1.210 are still connecting just fine.
EDIT: this is strange, but after allowing the device to connect, Orbi UI will show the device is now allowed. I logged out from Orbi and re-login and now that same device is shown as "Blocked" again. Here's what happened:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on each "blocked" device and select "Allow"
4). UI refreshing and show the device is "Allowed"
5). Log out OR click on other areas within the UI (Administration, Advanced Setup, etc.)
6). Go back to no. 1
7). The same devices that I had allowed to connect is now blocked again (?!).
Another case:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on "blocked" Device1 and select "Allow"
4). UI refreshing and show Device1 is "Allowed"
5). Click on "blocked" Device2 and select "Allow"
6). UI refreshing and show the Device2 is "Allowed". However, Device1 is now shown as "Blocked"
ChuckieCheese
Feb 19, 2019Luminary
FURRYe38 no, I added all devices, then setup IP address reservation.
This sholdn't mattered, though, since access control blocking has been working with older firmware for years.
- FURRYe38Feb 19, 2019Guru - Experienced User
You might try adding IP addresses first, then adding devices to the AC list.
If your on v210, you also might ask for the new beta FW thats available aswell:
ChuckieCheese wrote:
FURRYe38 no, I added all devices, then setup IP address reservation.
This sholdn't mattered, though, since access control blocking has been working with older firmware for years.
- ChettutJun 07, 2019Aspirant
The issue is still happening, only half of my devices are allowed and half are blocked. I bought this item in part for the security this is a HUGE disappointment. ORBI is not cheap but your competition has this feature working without these issues.
As a software developer, I'd like to offer to provide a fix for this issue, Is there an email address I can send the code to or perhaps a git repository?Thank you,
Chet
- ChuckieCheeseJun 07, 2019Luminary
It's disheartening that issue still exists since I reported it back in 2018.
For now, I disabled the firmware update and still using the old version, which does not have this issue.