× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973
Reply

Devices show network but will not connect to internet

Mattpalmer75
Aspirant

Devices show network but will not connect to internet

So I set my Orbi up. The network shows up on my devices (phones, computer, Smart Tv) when I try to search the internet or connect to Netflix, I get an error message 404 - File not found. 

 

Any suggestions?

Message 1 of 5
CrimpOn
Guru

Re: Devices show network but will not connect to internet

What does the Orbi say about the internet connection?

Are you using the Orbi web interface or the Orbi "app"?

Message 2 of 5
Mattpalmer75
Aspirant

Re: Devices show network but will not connect to internet

I was using the app but I cant remeber my password and I have to be on the Obi network to recover my password. 

Message 3 of 5
CrimpOn
Guru

Re: Devices show network but will not connect to internet


@Mattpalmer75 wrote:

I was using the app but I cant remeber my password and I have to be on the Obi network to recover my password. 


Oh, dear.  Orbi has two passwords, (1) to access the WiFi, and (2) to access the administrative interface.  It's pretty clear that the WiFi password is known (because devices connect).  Without access to the Orbi admin, it is very difficult to do any troubleshooting.  This may be a time to "bite the bullet" and do a factory reset on the Orbi, i.e. stick a paperclip into the tiny reset hole for 10-12 seconds until the power LED flashes amber.  That will return the Orbi to the WiFi name and password printed on the label, the administrative account will be "admin" and the password will be "password."  When you set it up this time (and change the admin password), write it down several times.

Message 4 of 5
FURRYe38
Guru

Re: Devices show network but will not connect to internet

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 


@Mattpalmer75 wrote:

So I set my Orbi up. The network shows up on my devices (phones, computer, Smart Tv) when I try to search the internet or connect to Netflix, I get an error message 404 - File not found. 

 

Any suggestions?


 

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 974 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7