Disney Circle Passcode Reset Not Sending to my Phone

[mgarrucho]

Hi everyone, I've reset my phone recently and need to reinstall the Circle App but everytime I get to the resend Passcode nothing is being sent to my phone. Any solution on this? Thanks.

[mgarrucho · Accepted solution]

I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

Regards
Michael

[FURRYe38]

I would make contact with NG support about this. 

@Blanca_O 

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@mgarrucho wrote:

Hi everyone, I've reset my phone recently and need to reinstall the Circle App but everytime I get to the resend Passcode nothing is being sent to my phone. Any solution on this? Thanks.

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[mgarrucho · Accepted solution]

I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

Regards
Michael

[FURRYe38]

Awesome, glad they were able to help you out. Thanks for sharing this information. Please mark your post as solved so others will know. 

Enjoy. 

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@mgarrucho wrote:
I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

Regards
Michael

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