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Re: Disney Circle Passcode Reset Not Sending to my Phone

mgarrucho
Tutor

Disney Circle Passcode Reset Not Sending to my Phone

Hi everyone, I've reset my phone recently and need to reinstall the Circle App but everytime I get to the resend Passcode nothing is being sent to my phone. Any solution on this? Thanks.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 4

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mgarrucho
Tutor

Re: Disney Circle Passcode Reset Not Sending to my Phone

I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

Regards
Michael

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Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 3 of 4

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FURRYe38
Guru

Re: Disney Circle Passcode Reset Not Sending to my Phone

I would make contact with NG support about this. 

@Blanca_O 


@mgarrucho wrote:

Hi everyone, I've reset my phone recently and need to reinstall the Circle App but everytime I get to the resend Passcode nothing is being sent to my phone. Any solution on this? Thanks.


 

Message 2 of 4
mgarrucho
Tutor

Re: Disney Circle Passcode Reset Not Sending to my Phone

I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

Regards
Michael
Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 3 of 4
FURRYe38
Guru

Re: Disney Circle Passcode Reset Not Sending to my Phone

Awesome, glad they were able to help you out. Thanks for sharing this information. Please mark your post as solved so others will know. 

 

Enjoy. Smiley Wink


@mgarrucho wrote:
I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

Regards
Michael

 

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