Disney Circle Passcode

[rao24]

I'm unable to login to meetcircle passcode.  I'm the admin but it keeps asking for a passcode.  I dont have it and tried with 'send code' option but never received any SMS.

How to get rid of this problem ? please suggest

[FURRYe38]

I suggest you contact NG support on the phone for help with this. 

[Blanca_O]

Hi @rao24

Please PM me the email address associated to Disney Circle and device serial number. 

Regards, 
Blanca 
Community Team

[mike77p]

I am having the same issue, for whatever reason, it will not send me my Circle Admin passcode. I've reset everything, deleted circle, rebooted router, everything that's been asked. I cannot get the passcode to be sent, which means I cannot access Circle iOS. I've been on Disney's Circle page and there is no support option, it just sends us right back to Netgear. Any ideas what options I have left?

[FURRYe38]

@Blanca_O

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@mike77p wrote:

I am having the same issue, for whatever reason, it will not send me my Circle Admin passcode. I've reset everything, deleted circle, rebooted router, everything that's been asked. I cannot get the passcode to be sent, which means I cannot access Circle iOS. I've been on Disney's Circle page and there is no support option, it just sends us right back to Netgear. Any ideas what options I have left?

---

[Blanca_O]

Hi @mike77p

Please PM me the device serial number and email address associated to Disney Circle. 

Regards, 
Blanca 
Community Team

[mike77p]

Hello,

The email address is mike77p@gmail.com and the Serial is # 5AK28771A0284. Hardware is CBR40. Let me know if you need anything else and thank you. - Michael

[FURRYe38]

Please send @Blanca_O a private with message with this information. 

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@mike77p wrote:

Hello,

[loztlo11y]

I am having the exact same issue. I have messaged you Bianca.

[Blanca_O]

Hi @loztlo11y

Please check your inbox. 

Regards, 
Blanca 
Community Team

[LDSFireman]

I am unaware of any 4 digit code to access Circle, I tried to have one sent to me but nothing ever arrives.  How do I reset the 4 digit passcode?

[FURRYe38]

I would post this here:

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

Make contact with a forum moderator  as well.

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@LDSFireman wrote:

I am unaware of any 4 digit code to access Circle, I tried to have one sent to me but nothing ever arrives.  How do I reset the 4 digit passcode?

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[EftyM]

Hi I lost connection to Circle and it would not connect.  I reinstalled the app and iit keeps asking me for a passcode which I do not have.  It asks me to request a passcode but nothing ever comes through.  Please help.

[michaelkenward]

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@EftyM wrote:

Hi I lost connection to Circle and it would not connect. 

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Have you also tried asking in the Circle bit of this community?

Circle Smart Parental Controls - NETGEAR Communities

[Blanca_O]

Hi @EftyM

Please PM me router serial number and email address associated to Disney Circle. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi @EftyM

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team

[FURRYe38]

Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
https://www.netgear.com/support/product/circle.aspx

[EftyM]

Please note that I have done this and not had any response.  Surely Netgear should be able to provide me with a way to reset the password????

I cannot use the Parental controls as I cannot access the app without first logging in.  Whenever I have tried to request a new password, it says it will send a replacement password to my mobile phone but this never happens.

Can someone at NetGear PLEASE HELP!!

Thanks

Efty Mateides

[FURRYe38]

Is this for a R7000P?

IF so I would also post about this in the Nighthawk forum:

Please post about this here for your model router:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk

Good Luck.

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@EftyM wrote:

Please note that I have done this and not had any response.  Surely Netgear should be able to provide me with a way to reset the password????

I cannot use the Parental controls as I cannot access the app without first logging in.  Whenever I have tried to request a new password, it says it will send a replacement password to my mobile phone but this never happens.

Can someone at NetGear PLEASE HELP!!

Thanks

Efty Mateides

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[DexterJB]

Hi @EftyM, I have sent you a message. Please check your inbox.

Dexter

[Celeri]

I exactly have the same issue. How can i have a code to acces Circle app ?

Thanxs

[michaelkenward]

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@Celeri wrote:

I exactly have the same issue. How can i have a code to acces Circle app ?

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See above. Also ask here:

Circle Smart Parental Controls - NETGEAR Communities

It isn't really an Orbi issue.

[Blanca_O]

Hi @Celeri

Please PM me the device serial number and email address associated to Disney Circle.

Regards, 
Blanca 
Community Team