Does Orbi RBR50 not compatible with Xfinity service (I have Netgear CM1000 modem)

[ChuckieCheese]

I have Xfinity service and have my own modem (Netgear CM1000). The modem is compatbile with Xfinity and I can get Internet service if I plug my device (laptop, iPad, etc.) directly to the modem. I do NOT use rented modem/router from Xfinity.

However, if I plug the Orbi RBR50 directly to the modem, there is no Internet service whatsoever. I tried to put the modem MAC address in the Orbi (Orbi --> Advanced --> Setup --> Internet Setup --> Router MAC Address) but it's the same thing.

Is the Orbi RBR50 not compatible with Xfinity or is there some setting I need to change?

[FURRYe38 · Accepted solution]

Glad the suggestion fixed it. 

Please mark your post as solved so others will know for future reference. 

Enjoy. 

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@ChuckieCheese wrote:

Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!

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[FURRYe38]

What FW is currently loaded?

Power OFF both modem and RBR. After 1 minute, power ON the modem, after 30 seconds, power ON the RBR. Besure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

I would walk thru the setup wizard with a wired PC and web browser navigated to orbilogin.com

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@ChuckieCheese wrote:

I have Xfinity service and have my own modem (Netgear CM1000). The modem is compatbile with Xfinity and I can get Internet service if I plug my device (laptop, iPad, etc.) directly to the modem. I do NOT use rented modem/router from Xfinity.

However, if I plug the Orbi RBR50 directly to the modem, there is no Internet service whatsoever. I tried to put the modem MAC address in the Orbi (Orbi --> Advanced --> Setup --> Internet Setup --> Router MAC Address) but it's the same thing.

Is the Orbi RBR50 not compatible with Xfinity or is there some setting I need to change?

---

[ChuckieCheese]

Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!

[FURRYe38 · Accepted solution]

Glad the suggestion fixed it. 

Please mark your post as solved so others will know for future reference. 

Enjoy. 

---

@ChuckieCheese wrote:

Thank for the informaton! It turned out that for Xfinity, changing devices (e.g. from laptop to router) requires that I power cycle (not just reboot) the modem. This fixed the issue!

---

[FURRYe38]

Can we be of help? @Alyoung