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Orbi WiFi 7 RBE973
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Error Message: Cannot Verify Server Identity

PerdioB
Aspirant

Error Message: Cannot Verify Server Identity

I have an Orbi RBR50v2 with the latest firmware. All of the sudden I started to get an error message saying "Cannot Verify Server Identity" on the iPhones connected to WiFi. Basically I have no internet connection on my phones. I believe this is related to the routerlogin security certificate issued by the router but I couldn't find a way to fix this problem. Please help. Thank you!

Message 1 of 6

Accepted Solutions
FURRYe38
Guru

Re: Error Message: Cannot Verify Server Identity

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

 

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Message 2 of 6

All Replies
FURRYe38
Guru

Re: Error Message: Cannot Verify Server Identity

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

 

Message 2 of 6
PerdioB
Aspirant

Re: Error Message: Cannot Verify Server Identity

I disabled  "Private Wi-Fi Address" on my home network as you suggested and that fixed the problem. Thank you so very much for your help!

Message 3 of 6
FURRYe38
Guru

Re: Error Message: Cannot Verify Server Identity

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 4 of 6
PerdioB
Aspirant

Re: Error Message: Cannot Verify Server Identity

Thanks again for your help!

Message 5 of 6
FURRYe38
Guru

Re: Error Message: Cannot Verify Server Identity

👍

Message 6 of 6
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