Facebook and Instagram Intermittent Loading

[Lawrenr]

Thanks for the many suggested solutions everyone, I solved this issue by simply disabling IPV6 on my router. I haven’t had an issue in months.

[dpdurst]

My IPV6 setting was disabled and still having issues, turned it on and change the setting to open and saved and now working fine. Attached is the screen and setting

[FURRYe38]

The IPv6 setting is depending upon if your ISP supports native IPv6 thru the ISP modem. If your ISP doesn't support native IPv6 then the IPv6 setting on the Orbi can be disabled. 

[prob142]

I was having these same issues. However, disabling IPv6 wasn't an option as I needed that turned on for my Nest Protect and other smart home devices to be able to connect. I had custom DNS' configured for both IPv4, and setting it up for IPv6 seemed to resolve it - now everything is loading quite fast.

I use Cloudflare's 1.1.1.1 DNS service. Whatever DNS service you're using, make sure you're also using their IPv6 addresses, like below.

The addresses of 1.1.1.1 are:

• 1.1.1.1
• 1.0.0.1
• 2606:4700:4700::1111
• 2606:4700:4700::1001

Note that in setting up the IPv6 DNS, in the fields provided in the admin interface for the router - it must be filled out like this:

field 1: 2606  field 2: 4700  field 3: 4700  field 4: 0  field 5: 1  field 6: 1  field 7: 1  field 8: 1 

Router Firmware Version V2.3.1.60

[FURRYe38]

Is your ISP servicing IPv6 natively to your system? 

---

@prob142 wrote:

I was having these same issues. However, disabling IPv6 wasn't an option as I needed that turned on for my Nest Protect and other smart home devices to be able to connect. I had custom DNS' configured for both IPv4, and setting it up for IPv6 seemed to resolve it - now everything is loading quite fast.

I use Cloudflare's 1.1.1.1 DNS service. Whatever DNS service you're using, make sure you're also using their IPv6 addresses, like below.

The addresses of 1.1.1.1 are:

• 1.1.1.1
• 1.0.0.1
• 2606:4700:4700::1111
• 2606:4700:4700::1001

Note that in setting up the IPv6 DNS, in the fields provided in the admin interface for the router - it must be filled out like this:

field 1: 2606  field 2: 4700  field 3: 4700  field 4: 0  field 5: 1  field 6: 1  field 7: 1  field 8: 1 

Router Firmware Version V2.3.1.60

---

[sampsonite]

I have a suggestion that I believe worked for me. Issue: Facebook or Instagram struggling to load multiple pictures. Facebook was struggling to load comments.

My equipment: I have the RBK50-100nar (2 PK - AC3000).

Possible solution: 

Go to Avanced > Advanced Setup > IPv6 > Internet Connection type Auto, IPv6 Filtering = Open. 

When I have the filtering set to "secured", my problems were present. Now they are working. I had also updated my NTP settings to my current time zone. Not sure if that did anything.

I can't guarantee this will work for everyone but just wanted to share my experience today in hopes it might help others.

[ringotse]

Having same problem.

[michaelkenward]

---

@ringotse wrote:

Having same problem.

---

You have joined in on an existing conversation – it started three years ago – that may or may not have anything to do with your problems.

There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.

If you do want help with your problem, check previous stuff that may be related then start your own discussion.

If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

For example, is this a router? If so it helps to know what modem you are using and the various things that you have tried to fix the problem.

[CodySingh]

Disabling IPv6 under advanced settings fixed the issue for me.

[FURRYe38]

THanks for letting us know. Glad it's working now. If you dont' have native IPv6 services from your ISP, IPv6 can be disabled on the router. 

Enjoy. 

---

@CodySingh wrote:
Disabling IPv6 under advanced settings fixed the issue for me.

---

[Sanne999]

I tried multiple things before disabling the whole IPv6. Now it works with out any problem, both FB and IG loads content while connected to wifi (Verizon FIOS).

[FURRYe38]

Glad that worked for you. Enjoy. 

[croydo]

Thank you for sharing. Now I know how it works.

[Mstrbig]

I second the fact that just because Facebook and Instagram do not load at times, while every other URL loads fine and you have Fantastic speeds, your issue is elsewhere.

What Virus/malware protection are you using? Is it router based or software on your PC?

I ask because an issue like you are reporting usually ends up being too aggressive protection, and occasionally when a user has more than 1 Anti virus system running.

Are you using the ISP supplied DNS servers or did you use 3rd party DNS servers?

[michaelkenward]

---

@Mstrbig wrote:

Are you using the ISP supplied DNS servers or did you use 3rd party DNS servers?

---

This is a very useful pointer. Some reports of reluctant sites have tracked back to just this problem.

It is also very easy to test the idea. There are various "alternative DNS servers" out there to try. 

If you visit the Netgear support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

Look for a section called something like Internet Basic Settings or just search the thing for "DNS server".

It may be here in the browser graphical user interface:

• Basic
• Internet

[croydo]

Great info, thank you.