Re: Firmware 2.7.3.22 not showing devices

GT23 · ‎2021-07-23

Everything was dialed in on the previous firmware until the upgrade. Now I cannot see my ecobee thermostats even though they are connected and working. Anyone else seeing issues?

GT23 · ‎2021-07-25

I can try a factory default reset. i don’t recall that a requirement in the release notes. I’m assuming reset will not downgrade firmware

View solution in original post

FURRYe38 · ‎2021-07-23

Whare are you not seeing this?

Orbi App? RBR Web page?

Thermostats only devices not being displayed?

Provide a screen capture of what your seeing would be helpful. Please use the Choose File button to include this on your next post.

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

GT23 · ‎2021-07-25

Not seeing ecobee devices using app or mac browser. Should be showing under 2.4Ghz section but looking at ALL connections, including guest, every device on there is accounted for. FYI app is latest version 2.10.5.17

FURRYe38 · ‎2021-07-25

Has a factory reset and setup from scratch been performed since last FW update?

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

GT23 · ‎2021-07-25

I can try a factory default reset. i don’t recall that a requirement in the release notes. I’m assuming reset will not downgrade firmware

FURRYe38 · ‎2021-07-25

It doesn't. FRs are a troubleshooting step when problems appear.

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

GT23 · ‎2021-07-30

The factory reset did it. I now see all devices. Thank you!

FURRYe38 · ‎2021-07-30

Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

Enjoy.

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

fmalloy · ‎2021-08-11

Sorry, I don't consider a "factory reset and setup" as a solution to anything.

A factory reset should be done under two circumstances: 1) at the factory (hence the name), and 2) to reset it for sale.

If you have to "factory reset" because of a firmware update, you have failed. I am not going thru this painful process for every firmware update.

Can you imagine if you have to wipe your smartphone or computer everytime you updated the firmware/OS?

Why can't Netgear update the firmware without requiring a full-blown reset? If they cannot, then their software should save the configuration, update the firmware, reset, and restore the configuration.

GT23 · ‎2021-08-11

I totally agree! It solved my problem but yes Netgear needs to work on a better user experience because it’s definitely bush league