Firmware Update Renders Orbi Unusable

[Remraf]

I have had an Orbi system since 2017. It has worked perfectly. Then I got a notice to update the firmware. I did that and the Orbi became unusable. I could not connect to wifi. I disconnected the Orbi and ran an ethernet cable directly from my modem to my computer. It worked perfectly, so the problem was the Orbi. I reinstalled everything and it still did not work. After a couple of hours I decided the Orbi was junk. I disconnected it and bought a Google system. The Google system works perfectly. This will be last thing I buy from Netgear. 

[FURRYe38]

Maybe post about this over in the correct Orbi AC forum.

https://community.netgear.com/t5/Orbi/bd-p/Orbi

SInce this is the Orbi AX forum.

There are some steps that may help recover the Orbi system. 

Good Luck. 

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@Remraf wrote:

I have had an Orbi system since 2017. It has worked perfectly. Then I got a notice to update the firmware. I did that and the Orbi became unusable. I could not connect to wifi. I disconnected the Orbi and ran an ethernet cable directly from my modem to my computer. It worked perfectly, so the problem was the Orbi. I reinstalled everything and it still did not work. After a couple of hours I decided the Orbi was junk. I disconnected it and bought a Google system. The Google system works perfectly. This will be last thing I buy from Netgear. 

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[FURRYe38]

My Orbi systems work just fine after FW updates. 

[vajim]

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@FURRYe38 wrote:

My Orbi systems work just fine after FW updates. 

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That's nice.