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Firmware not updating on NetGear web site or via smart phone
Unable to update firmware from the website or from my smart phone. This system is equipped with Satellite RBW30. On the Smart phone i am seeing CHECK FIRMWARE Error and on the ORBI site i get an indi...
Manual update requires that the zip file be "unpacked" to extract the actual firmware image, which in the case of the RBW30 has a file extension of chk. It is not clear from the post if that step was done.
the satellite web page should have a menu item for "Firmware Update", where you can upload the *.chk file that came from Netgear support site.
Thanks CrimpOn,
Are you suggesting that I log into the satellite ip address site and see if there is a firmware update?
Are you suggesting that I log into the satellite ip address site and see if there is a firmware update?
Sorry. I got ahead of myself. I see now that the question is how to check whether the satellite has the most current firmware and neither the Orbi web interface nor the Orbi "app" are doing that correctly.
The definitive way to know if there is new firmware for an Orbi device is to check the Netgear support web site.
For the Orbi RBS30, this site is:
https://www.netgear.com/support/product/RBW30.aspx#download
which says that v2.6.2.2 is the most recent firmware.
Connecting to the satellite web page will display the firmware version currently running on the satellite, i.e.
http://<IP address of satellite>
If you want to change the firmware on the satellite, the process is
- Connect to the support site
- Select which firmware version you want to load on the satellite
("+" sign displays any previous versions. sometimes people want to "go back" to a previous version) - Download the relevant zip file
- Unpack the firmware from the zip file.
(RBW30 firmware files have a file extension of "chk" rather than "img") - Connect directly to the satellite and select the menu item Firmware Update
Hope this helps
- Thanks again CrimpOn,
V2.6.2.2 is current update for this satellite. Maybe when manually forcing an update the default message is to indicate "Firmware check error", but otherwise, the system is current or updated. Thanks CrimpOn for this info. I apologize for not replying sooner--opps much sooner:smileyvery-happy: I'll check out this site. Up until recently the ORBI app on my phone and IPAD would update the firmware but that is no longer the case. Thanks again
Hi CrimpOn,
Thanks for your feedback much appreciated. I went into netgear.com/support and i see that the latest version for RBW30-Satelite is V2.6.2.6 vs my current 2.6.2.2. I downloaded the file to my computer and then opened ORBI gateway and went to manual Satelite update and then located the file to upload and did so however, I received an error indicating that the file cannot be uploaded. Apparently, the file extension should be .img vs .chd. Any thoughts? I am concerned with latest Malware that attacks mesh systems. Thanks again.