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Firmware not updating on NetGear web site or via smart phone
Unable to update firmware from the website or from my smart phone. This system is equipped with Satellite RBW30. On the Smart phone i am seeing CHECK FIRMWARE Error and on the ORBI site i get an indi...
Manual update requires that the zip file be "unpacked" to extract the actual firmware image, which in the case of the RBW30 has a file extension of chk. It is not clear from the post if that step was done.
Sorry. I got ahead of myself. I see now that the question is how to check whether the satellite has the most current firmware and neither the Orbi web interface nor the Orbi "app" are doing that correctly.
The definitive way to know if there is new firmware for an Orbi device is to check the Netgear support web site.
For the Orbi RBS30, this site is:
https://www.netgear.com/support/product/RBW30.aspx#download
which says that v2.6.2.2 is the most recent firmware.
Connecting to the satellite web page will display the firmware version currently running on the satellite, i.e.
http://<IP address of satellite>
If you want to change the firmware on the satellite, the process is
- Connect to the support site
- Select which firmware version you want to load on the satellite
("+" sign displays any previous versions. sometimes people want to "go back" to a previous version) - Download the relevant zip file
- Unpack the firmware from the zip file.
(RBW30 firmware files have a file extension of "chk" rather than "img") - Connect directly to the satellite and select the menu item Firmware Update
Hope this helps
Thanks CrimpOn for this info. I apologize for not replying sooner--opps much sooner:smileyvery-happy: I'll check out this site. Up until recently the ORBI app on my phone and IPAD would update the firmware but that is no longer the case. Thanks again
Hi CrimpOn,
Thanks for your feedback much appreciated. I went into netgear.com/support and i see that the latest version for RBW30-Satelite is V2.6.2.6 vs my current 2.6.2.2. I downloaded the file to my computer and then opened ORBI gateway and went to manual Satelite update and then located the file to upload and did so however, I received an error indicating that the file cannot be uploaded. Apparently, the file extension should be .img vs .chd. Any thoughts? I am concerned with latest Malware that attacks mesh systems. Thanks again.
Someone inside Netgear did not get the memo about *.img files and created the RBS30 satellite with *.chk firmware files.
I believe the way to handle this is to connect directly to the RBW30 satellite's web page by using the IP address of the satellite, and then select the menu item Firmware Update.
* of course, there was no 'memo'. it's just crazy and stupid.
Thanks CrimpOn, i download the IP address for the Satelite RBW30 but i don't see a tab for for firmware update?