NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NTCE
Feb 14, 2021Guide
Firmware update V2.6.2.104 - Internet Freeze, No Internet, Buffering, OFFLINE Status on App
I am having issues since the New Router firmware update. Hardware Version RBR20 Firmware Version V2.6.2.104 GUI Language Version V1.0.0.375 Operation Mode ...
Stevo533
Feb 16, 2021Initiate
I am having the same problem. Continuously cuts in and out and am unable to connect.
vajim
Feb 17, 2021Master
Stevo533 wrote:I am having the same problem. Continuously cuts in and out and am unable to connect.
Perhaps you should revert your firmware
- ThornematFeb 17, 2021Initiate
I too am having wi fi connection issues since upgrading the firmware to V2.6.2.104
The RBK 20 is connected to an EE router in AP mode and has run happily for over a year with three RBS20 satellites.
Since upgrading the firmware a couple of weeks ago one of the satellites appears occasionally to be fighting the other two so that anything in its vicinity gets no Internet. Moving away from it and nearer to a different satellite enables a good wifi/Internet connection to be made. Switching off the offending satellite when it's doing this also enables a solid connection to be made to wifi/Internet.
The fault is intermittent but once it's on it continues until the satellite is power cycled. Sometimes it will run OK for several days then it happens again.
As a radio engineer (without a 5GHz spectrum analyser of my own!) it feels as if the RF channel it's selecting might be interfering with the wanted one.
Nothing else has changed in the system, just the firware upgrade.
Any advice gratefull receieved. Thank you for reading.
- FURRYe38Feb 17, 2021Guru - Experienced User
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Daisy Chain enabled on the RBR?Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update? A full on reset maybe needed as last resort.
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Thornemat wrote:I too am having wi fi connection issues since upgrading the firmware to V2.6.2.104
The RBK 20 is connected to an EE router in AP mode and has run happily for over a year with three RBS20 satellites.
Since upgrading the firmware a couple of weeks ago one of the satellites appears occasionally to be fighting the other two so that anything in its vicinity gets no Internet. Moving away from it and nearer to a different satellite enables a good wifi/Internet connection to be made. Switching off the offending satellite when it's doing this also enables a solid connection to be made to wifi/Internet.
The fault is intermittent but once it's on it continues until the satellite is power cycled. Sometimes it will run OK for several days then it happens again.
As a radio engineer (without a 5GHz spectrum analyser of my own!) it feels as if the RF channel it's selecting might be interfering with the wanted one.
Nothing else has changed in the system, just the firware upgrade.
Any advice gratefull receieved. Thank you for reading.
- vajimFeb 17, 2021Master
simpler solution....
Perhaps you should revert your firmware
- mcvela007Mar 23, 2021Aspirant
Updated my firmware as well just last week. When connecting to my Orbi RBR20 it's saying INTERNET NOT AVAILABLE when my Frontier Modem is actually working. Is there a solve to this? I've never had issue if firmware upgrade for years until this one. So frustrating.
- FURRYe38Mar 23, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
mcvela007 wrote:Updated my firmware as well just last week. When connecting to my Orbi RBR20 it's saying INTERNET NOT AVAILABLE when my Frontier Modem is actually working. Is there a solve to this? I've never had issue if firmware upgrade for years until this one. So frustrating.
- sbillin2Mar 29, 2021Initiate
I had the same issue all internal network was fine,but no internet access sine the upgrade to V2.6.2.104. I disabled the Circle feature and all has been stable since.
- Jeeves1925Mar 29, 2021Guide
Very good to know. I reverted to V2.5.1.16 on the router, but kept the satellites at V2.6.2.104. It's back to being rock-solid, so I'm very leary of updating the router again.
Also, I shut off Traffic Metering per someone's advice in this thread, and that seemed to help, too.
- vajimMar 29, 2021Master
Jeeves1925 wrote:Very good to know. I reverted to V2.5.1.16 on the router, but kept the satellites at V2.6.2.104. It's back to being rock-solid, so I'm very leary of updating the router again.
Also, I shut off Traffic Metering per someone's advice in this thread, and that seemed to help, too.
I've always heard to keep the router and sats on the same version