Firmware update failed on RBW30

[Dway]

RBW30 satellite with firmware v2.6.2.6 (correct as far as I know), when checking for updates shows update failed, whereas with the router RBR40, the response is no new firmware available. This satellite also seems to drop its connection intermittently. The other satellite has a response of no new firmware available. I tried rebooting and resetting the one satellite that does not seem to function as expected. Any thoughts?

[plemans]

If you're on the latest firmware, I wouldn't worry about it. 

But if you do want to update, you can always update manually. 

Or if you're concerned the firmware is corrupt and thats whats causing the issue. 

[Dway]

I had a similar thought, but because the other satellite responds normally and is not dropping its connections, I think something is off. Below is a screen shot of the firmware update attempts:

[Luke1965]

Hi! I also on my RBW30 when checking for updates shows “update failed” (and give me also an error on App Orbi IOS Apple on IPhone)  meanwhile the other satellite and router RB40 has a response of no new firmware available. I tried rebooting and resetting and downgraded firmware without success! Do you manage to solve this iusse or find a fix? Best regards and ciao from Italy! Luke 

[manonamission]

I also have this same problem.

I have tried to manually update the firmware but when I go to upload the update file, the website says it's looking for a .img file.  The only file included in the update is a .chk file.

Something is amiss here.

See the attached screen shot.

[plemans]

@manonamission You're putting a rbw30 firmware file in the upload location for the router. Not for the satellite. So you're using the wrong file. 

[manonamission]

@plemans Thanks for that.  I retried the manual update using the correct device this time and it worked properly.