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Forum Discussion
Hardware warranty support
I have an Orbi RBK50 that is under hardware warranty, but when I try to submit a warranty support request through the Netgear support website, the site displays an error. Very frustrating, as there ...
jcxmartin wrote:
When you go to the "My Registered Products" page on the Netgear site, you are given the opportunity to select a product and "Request Hardware Support." Below is the link to that page:
https://my.netgear.com/requesthardwarereplacement.aspx
When I enter in the nature of my request, I get the attached error screen.
Aha. Same result here. Albeit with more "furniture".
It is broken.
It might be something to do with Easter holidays.
Is your RBK50 system registered at MyNetgear?
Now that we know what is happening, someone can alert Netgear and ask them to get it fixed.
DarrenM ChristineT Blanca_O or DexterJB maybe able to help.
I still think you should troubleshoot your hardware.
Yes, my RBK50 is registered and appears on the "My Products" page.