Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
Recently purchased Honewell T9 Smart Thermostat.
I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connection".
I have successful internet connection on all other devices.
The error message is "socket connection failed. WiFi router is blocking peer to peer connection. Please check your router setting to allow proximal connectivity"
How can I " Unblock, or allow proximal connectivity " to allow internet access for this device?
In router settings, the device is "allowed" , but I think this is only for WiFi network.
Security is set to "WPA2-PSK"
Thanks
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
hat Firmware is currently loaded? What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
@Johnboy00 wrote: Recently purchased Honewell T9 Smart Thermostat. I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connection". I have successful internet connection on all other devices. The error message is "socket connection failed. WiFi router is blocking peer to peer connection. Please check your router setting to allow proximal connectivity" How can I " Unblock, or allow proximal connectivity " to allow internet access for this device? In router settings, the device is "allowed" , but I think this is only for WiFi network. Security is set to "WPA2-PSK" Thanks
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
@Johnboy00 wrote: Recently purchased Honewell T9 Smart Thermostat. I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connection". I have successful internet connection on all other devices. The error message is "socket connection failed. WiFi router is blocking peer to peer connection. Please check your router setting to allow proximal connectivity" How can I " Unblock, or allow proximal connectivity " to allow internet access for this device? In router settings, the device is "allowed" , but I think this is only for WiFi network. Security is set to "WPA2-PSK" Thanks
Notice the concern about port restrictions and firewalls:
Make sure ports 443 and 80 are open.
If there is a firewall, make sure the device can connect to the following IP addresses:
204.141.58.80
204.141.58.81
204.141.57.100
204.141.57.101
12.149.218.73
104.209.185.251
Since the Arris TM1602 is only a telephony modem (not a router), the Orbi must be in "Router Mode" to provide IP addresses to everything connected and the Arris is certainly not blocking ports.
I have quite a few "Internet of Things" (IoT) devices, and none of them require ports 80 and 443 to be open from the Internet. After confirming that Orbi has access control and port blocking turned off, I would contact Honeywell support.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
Your patience is amazing. I continue to be dumbfounded that (a) getting a major brand like Honeywell to work could be this difficult, and (b) that (apparently) Google can find nothing about this situation, or even a User Manual about getting this thermostat to work over WiFi.
Have you disabled Daisy Chain? With one satellite, there is no need for it.
It might be entertaining to see if your Orbi has detected radar signals. ekhalil provided a method to find out:
As mentioned, Orbi uses DFS channels for backhaul, when Radar signals are detected, Orbi will switch to other channels for backhaul.
To see the events when Orbi detects radar signals you can check this in Orbi log as follows:
Enable Telnet in the routers debug.htm page
Telnet to Orbi and enter the following command:
root@RBR50:~# cat /var/radardetect.log
You will get printout similar to this:
Radar Detected at [Wed Jan 23 23:19:55 CET 2019 ] on channels [116,120,124,128]
Radar Detected at [Wed Jan 23 23:26:20 CET 2019 ] on channels [100,104,108,112]
I have never found such a log on my Orbi, but then I am in the US.
I agree that it is total nonsense that Honeywell could want their users to "open ports" through their routers to make the thermostat work. My Nest does not require any open ports.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
I have this exact same problem. Any idea how I can get this working?
Edit: Oh, and before people ask the questions again, it's set up pretty much the same as above. It's not a WiFi radio issue, because the Honeywell app sees the thermostat on the network fine. It just can't engage the peer to peer link for whatever reason. So, if someone knows how to either tell the thermostat to try another method, or tell Orbi to allow such a link, please share.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
Okay, here's a crazy workaround. Get a different wireless router, (you could use your incoming internet modem/wifi router, for example) set it up, link your phone and the thermostat to THAT router, set up the thermostat and link your phone, then switch your phone to your prefered network.
The thermostat is happily working away now and syncing with the phone. It's not on my primary network however, so I'm still trying to see if I can get that working.
Oh, and I happen to have an old router because when setting up Orbi, I wasn't sure I entirely trusted it to work properly, so I left the other router plugged into the Orbi's ethernet port, still configured and running. And this is why.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
Thanks for the suggestion.
I was able to connect the Thermostat to the cloud using my phone as a hotspot, and register the product.
Then when I turned off that network, and tried to connect to the Netgear router, thermostat showed connected to Netgera router, but no internet connection.
Tried many other things too, like not broadcasting 5GHz SSID to make sure both phone and thermostat connected.
Worked and then didn't.
So frustrating...
I'm done.
Bought a Ecobee 3 thermostat and sending POS Honeywell back.
(He covered up the screen, so I could not see if the display shows actual letters or if it just shows "dots".)
Since the actual thermostat just pulls off the mounting plate, it might be fun to "swap" them, (1) to see if the first one continues to work when moved, and (2) to see if the one that didn't work suddenly does work.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
I have found a solution: took me 5 min to change settings.
You will need to access your orbi via 192.168.1.1 not the orbilogin.com page * enter user name and password you set up* * default user: admin default pass: admin
Then follow the video tutorial link on bottom
If you have NETGEAR Orbi WiFi mesh system or any Wi-Fi mesh system and your Honeywell t9 thermostat is not connecting to your WiFi, the reason for that is WiFi mesh systems use one SSID instead of like traditional routers use two. Ex: “your SSID name 2.4ghz “ “ your SSID name 5ghz” Instead of orbi just gives you one SSID
So. You will need to separate both frequencies. I would start with separating the 2.4ghz channel and leave the 5ghz alone. That’s what I did and it works perfect now.
* don’t worry about your WiFi password it will be stored. You just need to separate the frequencies
If you don’t know how to separate the frequencies on orbi. A guy on YouTube has a 7.5 min tutorial of how to do it. Follow each step and you will succeed.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
I figured this was the problem. However, I recently went back and tried to pair them both to the Orbi again (without making any adjustments to the Orbi) and now it works fine. I'm assuming one of the two (probably the thermostat) was patched to fix this. I've not had this issue with any other Wi-Fi device and the Orbi so I'm assuming it's not an insurmountable problem.
Thanks for the link on how to adjust those settings though. Will be helpful if something else comes up.
Re: Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
So I have sold my orbi to a friend and went out and bought WiFi 6 netgear nighthawk but I also need a extender and thinking of getting the eax80 for $249.00 but I am worrying if I will have to tinker with settings or will there be option of leaving the 2.4 and 5ghz turned on Incase my Honeywell t9 still has issues connecting to one name SSID like when I those problems with Orbi. My current router is the 8 stream nighthawk WiFi 6 RAX80 but also want them eax80 extender.
