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Forum Discussion
Anklejive
Dec 31, 2017Tutor
How do i connect an allowed device showing on the access control page as not currently connected.
I connected my new Orbi RBR50 system with two satellites yesterday. I have been to the Access Control page and turned on Access Control. There are 13 wired devices "Allowed," but in the list under...
TedHL
Jun 26, 2018Tutor
You are not alone. I have tried all the suggestions on this thread and get the same "Duplicate MAC Address" dialogue window.
Only thing I can think of is the router has already detected the MAC address and thinks you are trying to add it as a duplicate.
I would like to enable access control but can't until this gets straighted out.
ShawnB
Nov 06, 2018Initiate
I was having simular issues with trying to set-up a Netgear range expander with my Nighthawk AC1900. On the Access Control page of the NETGEAR GENIE The range expander was in the " Allowed devices not currently connected to the network" tab. I tried everything to get it to connect, but nothing worked. I went into the wireless page and saw that the box for "Enable Smart Connect" was checked. I unchecked the box. Then I reset the expander. I went thru the expander set-up one more time and this time it connected. Hope this helps someone.
- FURRYe38Nov 06, 2018Guru - Experienced User
We've found that with expanders, especially with NG's EX's, they have there own wifi handling and seems that the EXs prefer having two separate SSIDs at the host router, then let the EX expander either create one SSID thru it or separate. Seems odd behavior. I noticed this with my EX7700/7800s. They don't like Smart Connect enabled On the host router for some reason.
ShawnB wrote:
I was having simular issues with trying to set-up a Netgear range expander with my Nighthawk AC1900. On the Access Control page of the NETGEAR GENIE The range expander was in the " Allowed devices not currently connected to the network" tab. I tried everything to get it to connect, but nothing worked. I went into the wireless page and saw that the box for "Enable Smart Connect" was checked. I unchecked the box. Then I reset the expander. I went thru the expander set-up one more time and this time it connected. Hope this helps someone.