I cant connect to a certain website I use for work with my Orbi RBR50. Help!

What happens if you disconnect the RBR from the ISP modem and direct wire 1 wired PC to the ISP modem and naviage to that web site? 

Has a factory reset and setup from scratch been performed since last update?

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JYDLC wrote:

Hi everyone!

 

I am hoping someone can help with an issue I been having with my Orbi RBR50 Current firmware of V2.5.1.8.

 

I am having an issue connecting to a certain website I use for work. The website is https://polestarapp.com/admin/login

 

When every I use my home Orbi network to connect to this site it will say "polestarapp.com took too long to respond and will time out" and will not connect. I then tried to use the diagnostic tool and it says it maybe a port 443 error due to security or firewall settings but who knows. This seems to be the only site I cant connect to. I am just not sure what to do anymore and desperately need to get on this site for work as I work from home. 

 

The funny thing is that my old router from Spectrum (my ISP) worked great connecting to this site with no issues. I can also connect to the site with my phone's hotspot however its not fast enough to run it smooth. I have to literally use my old router which has terrible range in my home of 3800 SQFT and constantly disconnects. The whole reason I upgraded to the Orbi system was to cover my home with flawless wifi. The Orbi honestly works great except for this one issue was is huge. If i cant use it for work its worthless to me and my family.  

 

Here is my system specs and equipment:

 

ISP: Spectrum with 400MBPS Ultra internet

 

My current modem is a DOCSIS 3.1 Modem / Voice Equipment

Manufacturer
Spectrum (ubee)
Model
E31U2V1

 

My old router was:
Manufacturer
Sagemcom
Model
F@st 5260
 
My Orbi is a RBR50 Router with 2xRBS50 Satellites

 

Hope someone can help!

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