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Orbi WiFi 7 RBE973
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Issue with my Orbi RBR20 router

Manumanish
Aspirant

Issue with my Orbi RBR20 router

I have orbi RBR20 router which I bought recently. it keeps getting booted frequently. not sure what is the problem. I talked to my internet provider and they said there is not internet issue and my modem never went offline. i tried changing power outlet but that also does not help. sometime it is rebooting couple of time at 2 minutes interval which is causing my internet outage. my firmware version is V2.3.5.26. I have high speed internet like 250 MBPS. when it works it works great but now it is giving trouble. anybody faced such problem and if yes how did you resolve it. i have opened a case as well with Netgear and waiting for resolution.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 6
FURRYe38
Guru

Re: Issue with my Orbi RBR20 router

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Any built in router here by chance? 

Has both the modem and RBR been powered OFF for 1 minute, then back on with the modem and let it sync, then back ON with the RBR? 

 

Any Wifi Neighbors near by? If so, how many?

 

Theres updated FW for the 20 series FW available you may want to try if troubleshooting fails to resolve anything:

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/tru...

 

Message 2 of 6
Manumanish
Aspirant

Re: Issue with my Orbi RBR20 router

the modem is being provided by the internet provider Spectrum ( previously time warner). i forced them to replace it few time but issue is same. does not look like issue with modem. not sure if the issue is with latest firmware ? also i have reset it few times by power down both modem and router but no luck.

Message 3 of 6
FURRYe38
Guru

Re: Issue with my Orbi RBR20 router

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? There a built in router in the modem by chance? 

 

Swap LAN cables between the ISP modem and RBR. CAT6 is recommended. 

Message 4 of 6
Manumanish
Aspirant

Re: Issue with my Orbi RBR20 router

Looks like my issue is resolved. I got into a call with netgear representative and got my latest firmware updated using the laptop. it is almost an hour and i did not see any drop or reboot.

i would like to wait few days and see if the issue is not coming uop. will keep this thread updated.

Message 5 of 6
FURRYe38
Guru

Re: Issue with my Orbi RBR20 router

Good to hear. Others reporting having better experiences with v16 FW loaded on there 20 series. Hope you will do. 

Keep us posted. 

Message 6 of 6
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