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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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Known Samsung Issue

GregoryHD
Aspirant

Known Samsung Issue

Has the "known Samsung issue" been fixed yet? I spent a day last month on the phone with various support people to finally get moved up to the next tier (after being put on hold for over 2 hours) to be told that there is a "known issue with Samsung devices" and that is why my phones keep dropping from the wifi and that they were working on it.

 

Has this been fixed yet?

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Known Samsung Issue

There was a issue with samsung phones that was fixed with a update from samsung. Does your samsung phone have Android 8.0?

 

DarrenM

Message 2 of 4
GregoryHD
Aspirant

Re: Known Samsung Issue

I currently have a Galaxy S6 Edge. Which is at version 7.0. I'm not sure if it will get the upgrade or not to Oreo.

Message 3 of 4
GregoryHD
Aspirant

Re: Known Samsung Issue

For the last month, I have been using the guest network... the only way to get my phone to stay connected to the wifi, which is not ideal. Even my Ring Doorbell was having issues and had to get a Ring Chime Pro to fix it.

Message 4 of 4
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