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LBR20 internet signal loss
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LBR20 internet signal loss
Hello,
I hope you can help me,
On a LRB20, Router Firmware Version V2.6.4.2 , located in europe
Connected to a fiber modem with a LAN cable LTE deactivated
Issue:
The router emits a wifi signal without Internet
Devices like mobile phones or laptops have wifi connection but no internet connection
Timelines:
Issue happens Approx twice a day, since 4 days
We had a year without issue, the issue occured without clear trigger
Workaround:
Reboot the router solves the issues
Actions done so far:
- Rebooted the Fiber Modem
- Full reset of the LBR20 router
- Deactivated beamforming, Mu-mimo and fast roaming
- checked logs but the only go to the last reboot, so no tracks of what happened before the reboot
- Checked router and satellites updates
Any idea what i could do?
The support seems to be valid only 6 months, which is conpletely illegal down here, but-..
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Re: LBR20 internet signal loss
There is a horrible situation that started with the change in Daylight Saving Time that causes certain Orbi RBR50 routers to stop resolving Domain Names until they are restarted. Netgear engineers have traced the problem to a coding error in the Traffic Meter feature. Looks like there is abolutely no chance Netgear will release a firmware fix before April, so the easiest solution is to go into the Orbi web interface, Advanced Tab, Advanced Setup, Traffic Meter (toward the bottom of the menu) and uncheck "Enable Traffic Meter" and Apply.
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Re: LBR20 internet signal loss
Disabled the traffic meter and changed the NTP just now, i'll report on how that works
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Re: LBR20 internet signal loss
Please follow up. Right now, there are SO MANY posts with similar issues that there is a tendancy to think, "this is what everybody else is experiencing." If it is not, then there this advice may have been not of much use.
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Re: LBR20 internet signal loss
@CrimpOn wrote:Please follow up. Right now, there are SO MANY posts with similar issues that there is a tendancy to think, "this is what everybody else is experiencing." If it is not, then there this advice may have been not of much use.
Agree.
So much sense.
Regards.
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Re: LBR20 internet signal loss
Disabled the traffic meter and changed the NTP about 14h hours ago
I just had the internet signal hanging again
So traffic meter is not the solution for me
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Re: LBR20 internet signal loss
Netgear has set up a community forum specifically for the Orbi LTE product. Most of the people who watch that forum are more likely to have experience with Orbi LTE and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there since the Orbi LTE is a bit different:
https://community.netgear.com/t5/Orbi-LTE/bd-p/en-home-orbi-lte
Thank you.
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Re: LBR20 internet signal loss
@Viking42 wrote:Hello,
I hope you can help me,
On a LRB20, Router Firmware Version V2.6.4.2 , located in europe
Connected to a fiber modem with a LAN cable LTE deactivated
Issue:
The router emits a wifi signal without Internet
Devices like mobile phones or laptops have wifi connection but no internet connection
Timelines:
Issue happens Approx twice a day, since 4 days
We had a year without issue, the issue occured without clear trigger
Workaround:
Reboot the router solves the issues
Actions done so far:
- Rebooted the Fiber Modem
- Full reset of the LBR20 router
- Deactivated beamforming, Mu-mimo and fast roaming
- checked logs but the only go to the last reboot, so no tracks of what happened before the reboot
- Checked router and satellites updates
When this situation began, people soon discovered that the apparent problem is the Orbi stops resolving Domain Names into IP addresses. When they would 'ping' some place by IP, it would work. (for example 1.1.1.1 or 8.8.8.8 succeeds) But, when they would ping by domain name, it would not. (one.one.one.one or dns.google fails) Early attempts to find a solution centered on how to move DNS resolution off the Orbi (set up a separate DHCP/DNS server, log into via telnet and restart the dnsmasq process, create a script to constantly reboot the process). Some people discovered that removing the "Automatic adjustment for DST" worked. Then, Netgear engineers announced that Traffic Meter was the root cause.
With no DNS resolution, almost everything fails to work.
The next time your system "drops", can you experiment to determine if DNS resolution is failing?
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