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Forum Discussion
LBR20 keeps disconnecting from LTE
I just got one of the new LBR20 Obri routers with LTE connection. I was looking forward to this product for quite a while as I live in a rural area without high speed access and all I have available...
Hi NETGEAR Communitiy,
Count me in among the folks encountering these apparently random and somewhat long lasting LTE disconnects as well. Good RSRP, SINR, and data rates. Using internal antennas. FWIW, Verizon gUDP. Rebooting doesn't solve the problem. It just decides to come back at some point. Works great for hours on end and then suddenly seems unable to maintain a connection. Connects to the network, disconnects a few seconds later, process repeats several times before it seems to give up. Other devices (phones & USB modem) connect to the same tower and work reliably - albeit more slowly.
Will do some more diagnostics... But I sure hope this is fixable. This is the most cost-effective option I have for decent primary internet right now.
Surprisingly I’m not the only one experiencing this problem. Up to now I’m still dealing with this problem. Sometimes more than 2 times in day of disconnection with full bars of signal and sometimes the connection comes back after 5 minutes and sometimes it requires me to remove reboot the lte router.
Thought I would provide an update... I disconnected my lan connection - I had it connected to an ethernet switch. I have also added in ipv6 as a protocol. So far I am 2 days and 3 hours online...... I'm not certain if this due to the lan connection or to the ipv6 change.... If I go for 4 days without any drops I'll reconnect the lan and monitor.
Does anyone know of a telnet or ssh process to issue an AT command to reboot the modem?
Thanks for the tips. Im going to try the Ipv6 setting (I dont have any wired connections on mine currently).
Update: My LBR20 stopped connecting to LTE entirely a few days back. AT+CREG? reports 0,3 (Registration denied) and AT+CPIN? reports SIM not inserted. Performed a factory reset per guidance on my support case. Afterwards, new router setup fails with the same error - no SIM inserted. Double checked that the SIM was, in fact, inserted - correctly. Removed SIM and verified that it continues to work fine in UML 295. Tried same SIM again in LBR20 - same error. So unit is going back to NETGEAR on RMA. We'll see how it goes with the replacement...
Update: For me, unfortunatley none of the suggested settings have had any impact on the disconnect issue. It has gotten so bad, I have stopped using the router altogether and gone back to my jetpack. Netgear support is saying that the router is now incompatible with Verizon. (even though it was advertised as such initially). They are saying it is in the process of certification with Verizon and should be completed in Q4 or Q1 (I will post the response when I have a minute).
Im contemplating retunring the router and just wait until the certification process is complete and repurchase if it actually happens.
Interesting. NETGEAR's List of Carriers Supported page indicates that Verizon is a supported carrier with the LBR20....
NETGEAR folks, can you clarify?
Received the RMA replacement unit yesterday. And... It too drops the LTE connection for long periods on Verizon. As much as I really like the great signal and added speed of the LBR20 when it does work, the long dropouts are a non-starter in this WFH Covid era. I have to conclude that the LBR20 is just not yet ready for prime time - at least not on Verizon's network. Back to the UML295 + router for now.