LBR20 loses Ethernet capability until reboot

[clemtys]

Hello everyone,

I undergo an issue with my Orbi LBR20 router since several days.

Every once in a while with a random frequency (it may happen 3 times a day or once every other day), the router loses all ethernet capabality :

• It switches from optic fiber to LTE (I think because it can't connect to the ONT)
• It loses connection to all the devices that are wirely connected to it (through an ethernet hub that I replaced): all these devices can't acces the LAN nor Internet)
• It loses connection to the satellite I have and that is also wirely connected to the router
• However, all the devices connected through WiFi are still connected and have acces to Internet

The only way I have to make it work again is to reboot the router.

Has anyone undergone such an issue?

I installed the last firmware updates :

• Router: V2.7.5.4
• Satellite: V2.7.4.24

[KevinLiT]

Hello clemtys,

Welcome to the NETGEAR Community!

I understand that you are having network connectivity issues with your LBR20. Are receiving internet from your provider during network downtimes on your LBR20?

Best,

Kevin

Community Team

[clemtys]

Yes: everything seems to be fine ISP side. If I plug the modem they provide everything works fine.

[KevinLiT]

Hello clemtys,

Thank you for your post!

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team