Link Rate issue after firmware update?

[rp2955]

Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?

[CrimpOn]

The link rate is showing up where? (Orbi "app" on iPhone or Android?)  Another way to check is enable telnet access on the Orbi "debug" page (http://<ip of orbi>/debug.htm). Then, telnet to the Orbi using "admin" and the admin password, and type in

satelliteinfo.wifi

This will show the link rate. 

[rp2955]

Yes, on the Orbi app on both iphone and Ipad. See screenshot attached. 

[CrimpOn]

You will probably get a more informed response on the Orbi App forum. Many of us on this forum prefer the web interface and have little experience with the "app". 

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update? 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

---

@rp2955 wrote:
Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?

---

[rp2955]

No, I have not performed a factory reset and setup from scratch after the FW upgrade.  I did reboot the RBR and all satellites last night just to see if that would clear out the link rates and refresh.  However, I still see the funky link rates with the devices connected to the satellites.  I don't see the same link rate issue with devices connected to the RBR however.  In both cases, my speeds seem to be the same as before the FW upgrade so I am assuming it's an app glitch?

[FURRYe38]

Possibly. A factory reset maybe needed to check and confirm. If this doesn't change anything, I would notifiy NG support. 

[rp2955]

How do I contact NG support specifically?  I did go ahead and post the same question on the Orbi App forum.  Thanks.

[FURRYe38]

File a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx

@Blanca_O 

[CrimpOn]

For 90 days after purchase, Netgear provides free support. Go to the registration page for the link. Alas, my Orbi is nearly two years old, and I did not need Netgear support for over a year.

[rp2955]

Yeah, my tech support expired as well so not an option for me.  

[Blanca_O]

Hi @rp2955

We do have a new app version 2.4.2.726 (Android) and 2.4.2.4 on iOS released last week. Can you please check if you have the latest version?

Regards, 
Blanca 
Community Team

[FURRYe38]

I see v2.4.2.725 (Android) on my Galaxy pad. Just confirming correct version please. 

---

@Blanca_O wrote:

Hi @rp2955

We do have a new app version 2.4.2.726 (Android) and 2.4.2.4 on iOS released last week. Can you please check if you have the latest version?

Regards, 
Blanca 
Community Team

---

[rp2955]

Yes, I have that version of the app and I still see the weird link rates being displayed for any devices attached to my two satellites.

[Retired_Member]

---

@rp2955 wrote:
Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?

---

The subject of this post is .."Link Rate issue after firmware update?"    

Has anyone addressed what Orbi FW we're talking?

[rp2955]

The satellites are on V2.3.5.6 and router is on V2.3.5.30.

[Retired_Member]

---

@rp2955 wrote:

The satellites are on V2.3.5.6 and router is on V2.3.5.30.

---

V2.3.5.30 for the router is known to have issues.

And how did the update come about?  Did you do it?

[rp2955]

Yes.  I am not trying to overengineer this...I was just hoping someone who had the same satellites and downloaded the same firmware can confirm that they either see this same issue or not.  If not, I likely need to factory reset my setup.  Its more of an annoyance than anything else as my speeds are just fine.

[Retired_Member]

---

@rp2955 wrote:

Yes.  I am not trying to overengineer this...I was just hoping someone who had the same satellites and downloaded the same firmware can confirm that they either see this same issue or not.  If not, I likely need to factory reset my setup.  Its more of an annoyance than anything else as my speeds are just fine.

---

Do a search for V2.3.5.30 topics in this forum.  

[Blanca_O]

Hi, All, 

This has been brought up already to engineers. We will get back to you guys for any updates.

Regards, 
Blanca 
Community Team