Re: Missing clients in router attached devices list

webminster · ‎2017-12-21

I've seen this on firmware 2.0.0.76, and on 2.1.1.16. I have a couple of Amcrest cameras that are connected to the network. They do not show up in the attached devices list at all. They have to be there, but the Orbi just doesn't account for them. Rebooting the router and satellite, rebooting the camera, doesn't help.

Is this an acknowledged problem that Orbi can't display a complete list of connections?

cliffrodriguez · ‎2017-12-27

I have the same problem. A variety of devices are not showing up. Two kindle fires and an iwatch. I just ugraded to the latest firmware, no change. One of the fixes on the firmware RBR40-V2.1.1.16 was for displaying missing devices. What's next?

johnehowe · ‎2017-12-28

I can confirm that I am having the same issue with the latest firmware; Not all currently connected devices are showing in the list. In addition some of the devices that are obviously wireless (Echo Dot) are showing up as Wired. I was hoping for a little more mature product that was not bug riddled.

JMU1998 · ‎2017-12-28

Same issue incorrect listing with missing devices and even wireless devices show as wired and zero connected to satellite... I think Netgear is aware not sure what or if they are going to fix.

Hugenoot · ‎2017-12-28

Same here, also all devices are connected to the Orbi Router, before this update the list also showed the connection with the satellites like sonos speakers now they all connected to the router.

aaz · ‎2017-12-29

All known issues and it has been mentioned they are aware of them and the fix is being worked on to release in the next update that should be reasonably soon.

johnehowe · ‎2017-12-29

Great to hear guys. Thanks for the update. The Orbi has a lot of promise from my perspective as long as Netgear stays devoted to making the product what it should be.

Seafoodrice · ‎2018-01-12

For such a high end router and mature organization specialised in networking. It is not acceptable at all to have such recurrence defects in a basic core feature. Netgear needs to do a better job and have this rectified permenantly without regression.

ivyhurst · ‎2018-04-24

I have had this same issue, along with all of the others. My WyzeCam webcams come and go from the device list, despite them working most of the time.

So, that list isn't reliable, just like the rest of Orbi's features. (Don't get me started on how terrible the RBW30 is at staying connected.)

It seems that this product has continual problems. I keep hoping the next firmware update will address the issues, but I am rather disappointed every time.

Netgear needs to get these things working.

I paid $300+ for a router that is less-than-stellar. I could have spent 1/3 that for a standard router and likely gotten equal or better performance. I am now telling folks not to buy this thing. I'm regretting my purchase now.

Netgear, get your sh*t together, please! These routers should work properly in all aspects and they just don't.

-S

FURRYe38 · ‎2018-04-24

What FW are you using? Has a factory reset been performed then set up from scratch yet?

@ivyhurst wrote:

I have had this same issue, along with all of the others. My WyzeCam webcams come and go from the device list, despite them working most of the time.

So, that list isn't reliable, just like the rest of Orbi's features. (Don't get me started on how terrible the RBW30 is at staying connected.)

It seems that this product has continual problems. I keep hoping the next firmware update will address the issues, but I am rather disappointed every time.

Netgear needs to get these things working.

I paid $300+ for a router that is less-than-stellar. I could have spent 1/3 that for a standard router and likely gotten equal or better performance. I am now telling folks not to buy this thing. I'm regretting my purchase now.

Netgear, get your sh*t together, please! These routers should work properly in all aspects and they just don't.

-S

ivyhurst · ‎2018-04-24

My firmware versions:

Router

model: RBR40
firmware: V2.0.0.56

Satellite

model: RBW30
firmware: V2.1.3.6

I've reset these devices several times as I've had plenty of issues with the RBW30 dropping connections to all its devices.

Most recently, they were factory reset and re-updated today. I just installed V2.1.3.6 on the RBW30 today, so I've got my fingers crossed that the connection issues won't return!

The device list is a minor inconvenience, as the unseen devices still all work. I just don't trust that list to show me everything that's gotten an IP, since I know devices are missing.

That's less-than-ideal, but not the end of the world.

markq6 · ‎2018-07-15

I can confirm this is still an issue on firmware V2.1.4.16 (on both RBR50 and RBS50).

It doe seem to be a firm ware issue as all the missing devices can acces the network just fine and I can view all device connected to the network via my Asus RT-N16 router. It is connect as an AP.

Sphax · ‎2018-09-03

I confirm this bug with an AndroidTV which does not show up in "attached devices" list, even knowing it has a static IP set in routeur LAN settings... 😞

Firmware Version

Nighthawk R8000P
V1.4.1.24_1.2.20

FightingFurball · ‎2018-09-03

I had a situation where my laptop could not login to the Orbi router but it could access the internet without problems. It turned out that the laptop was connecting to a different wifi SSID. I

s it possible that the devices not showing up on the Orbi are connecting to a different WiFi system?

poypoy · ‎2018-10-01

So i have the R7000 Nighthawk that i spent a bit of cash on. It has the latest firmware and is only showing a few of my devices. It does show the hard wired devices on ports 1 - 4 and 3 devices on my 2.4G and 5G wireless networks, but DOES not show nearly all devices connective and active. My son is sitting next to me now, 4 feet from the router and the Surface Pro and Samsung Galaxy tablet he is on (yes 2 devices at once) both on 2.4G wireless network are not showing on the device list. Reset them both, removed them from the networks and readded them, no change.

schumaku · ‎2018-10-01

@Sphax wrote:

Nighthawk R8000P

@poypoy wrote:

So i have the R7000 Nighthawk

While there is a lot of code (and so are many issues) in common, This is the Orbi community - for Nighthawk routers please consult and post in the Nighthawk WiFi Routers section.

Somel1978 · ‎2018-11-28

Same Issue on the RBS20.

Netatmo weather station not showing.

FURRYe38 · ‎2018-11-28

What FW is currently loaded?

Are you sure the device is connected to the RBS20 satellite or the base router?

@Somel1978 wrote:

Same Issue on the RBS20.

Netatmo weather station not showing.

Somel1978 · ‎2018-11-28

Well as it sits literally 2cm away from main unit (router) I expect it to be connected to the router and not to the sattelite that is a few meters away.

Version is 2.2.1.210

FURRYe38 · ‎2018-11-28

So do you see it on the routers connected clients page?

What browser are you using? Try IE11, FF or Opera to check.

How many other devices do you have connected to the Orbi?

You might reboot the router and see if the device connects to the satellite, then check the satellites connected clients list to see if it shows up there.

@Somel1978 wrote:

Well as it sits literally 2cm away from main unit (router) I expect it to be connected to the router and not to the sattelite that is a few meters away.

Version is 2.2.1.210

Somel1978 · ‎2018-11-28

Tried with Orbi app.
Tried with Chrome
Tried with edge
Tried reboot

Its the only device not showing of 22 others.

FURRYe38 · ‎2018-11-28

Does this device have a user editable Host Name option?

Seems like this one particular device maybe having problems getting it's information to the Orbi or Orbi can't get the device information from it.

@Somel1978 wrote:
Tried with Orbi app.
Tried with Chrome
Tried with edge
Tried reboot

Its the only device not showing of 22 others.

Somel1978 · ‎2018-11-28

No it has not.

Connecting it to another router its the only with underscores on its name.

FURRYe38 · ‎2018-11-28

Possiblet that the Mfr hasn't configured the devices ARP return name to networking standards thus the Orbi can't display it correctly. Something to contact the Mfr about.

@Somel1978 wrote:
No it has not.

Connecting it to another router its the only with underscores on its name.

Somel1978 · ‎2018-11-28

It's surprising to me that a 350€ system can't display this when my old router that costed me 25€ can.

Nevertheless I have contacted as well Netatmo for their input.

Lastly Netgear needs to fix or put in place a workaround for this as a lot of people will define their mobile devices for example with hostnames with underscores. Hence why others Routers Mft still display this devices. Mine for example detects that the hostname is incorrect and than allows me to define an Alias hostname without underscores.