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Mobile devices keep disconnecting from Wifi network.
Hi there, (i'am dutch but i'll try in English) I bought a Orbi setup with 1 router and two sattalite's a fue months back. I had CAT5 inside my home but never had a good internet connection ore WIFI...
- To all that helped me, to find the problem ore any.
I finaly found the problem!
and solved it. Yes like a fue said, something must send a different IP adres.
That was indeed the problem, and the thing that caused it was my Ziggo media box. It has the option to function as a router.
So went in to settings and turned it off.
Now all my devices are now connected to my main Orbi router and everything is working like it should do!
To all, thank you for the support!!
Kind regards
Bas
BasHome wrote:All wired items work perfect. Even the Samsung smartphone and Nintendo switch work with ease. But my Apple products and company laptop can't seem to connect. I see a full WIFI connecton bar. But when i'am connected it has not internet connection...
Is Access Control enabled on the Orbi?
On the Orbi web interface (http://orbilogin.net), menu item Attached Devices, above "Connected Satellites" will be a line that says "Access Control turned on" (or off).
One of the things that Apple did in a recent software update was change the default setting on the WiFi adapter from "Use the physical MAC address" to "randomize the MAC address". This is supposed to enhance security by making the iPhone (iPad) appear to be a different device on every network it connects to. I find it a royal pain in the (body part).
On that Attached Devices page, there should be entries for the iPhones, iPads, and HP laptop showing which IP address the Orbi has assigned to each.
Well I went in true my wife’s phone.
That still hase a perfect connection.
Btw I have to mention that befor I changed my network cables I did not have this issue with my iPads and iPhones.
But, acces control was turn on.
I saw that a iPad was connected and one off my iPhones.
I also saw that my own iPhone was not connected but off it did then I may have acces.
I removed my phone from the list, reconnect to the WiFi and it showed in the list off devices that had acces. But I still did not have any internet connection.
I shut off the acces control. But still nothing changed.
I also turn off the WMM for the 2.4ghz WiFi but this did not make any change.
I reboot the router, reboot my phone but still. Nothing happenend.
I’m starting to lose my mind!
All wired devices work like a charm. Sure my tv has to be turn on and then wait for a fue sec to obtain a internet connection. But my Nintendo and my wife’s phone are working with not problems at all.
So that means the problem has to be in a setting or in my Apple devices.
But still like I mention befor. I had it working befor I changed all my cables. But those can’t be the problem to this.
Below you see some pictures.
IPHONE-VAN-BAS
is my iPhone, that is connected at that time but did not have a internet connection.
That still hase a perfect connection.
Btw I have to mention that befor I changed my network cables I did not have this issue with my iPads and iPhones.
But, acces control was turn on.
I saw that a iPad was connected and one off my iPhones.
I also saw that my own iPhone was not connected but off it did then I may have acces.
I removed my phone from the list, reconnect to the WiFi and it showed in the list off devices that had acces. But I still did not have any internet connection.
I shut off the acces control. But still nothing changed.
I also turn off the WMM for the 2.4ghz WiFi but this did not make any change.
I reboot the router, reboot my phone but still. Nothing happenend.
I’m starting to lose my mind!
All wired devices work like a charm. Sure my tv has to be turn on and then wait for a fue sec to obtain a internet connection. But my Nintendo and my wife’s phone are working with not problems at all.
So that means the problem has to be in a setting or in my Apple devices.
But still like I mention befor. I had it working befor I changed all my cables. But those can’t be the problem to this.
Below you see some pictures.
IPHONE-VAN-BAS
is my iPhone, that is connected at that time but did not have a internet connection.
Looks like your failing Apple devices all have assigned IP addresses of 192.168.192.xx, while your working devices are all 192.168.1.xx, which looks like the problem. Orbi should assign only 192.168.1.xx (unless you changed it) Why is the 192 being assigned only for those Apple devices?
Could something else (other router or switch) be assigning those bad 192 IP addresses?
In your iPhone, go to: Settings > WiFi and tap the "i" for your checked WiFi network. What does it say under IPV4 ADDRESS for Configure IP - is it Automatic?
fmalloy wrote:Looks like your failing Apple devices all have assigned IP addresses of 192.168.192.xx, while your working devices are all 192.168.1.xx, which looks like the problem. Orbi should assign only 192.168.1.xx (unless you changed it) Why is the 192 being assigned only for those Apple devices?
Could something else (other router or switch) be assigning those bad 192 IP addresses?
In your iPhone, go to: Settings > WiFi and tap the "i" for your checked WiFi network. What does it say under IPV4 ADDRESS for Configure IP - is it Automatic?
Yes, i saw that. Not only my Apple devices but also my Nest mini. Even that device can't connect with internet but is connected with a full signal wifi. My nest is on 192.168.192.50
On my Apple iPhone i got (with out privacy on)
IP: 192.168.192.34
Subnet: 255.255.255.0
Router: 192.168.192.1
When my privacy settings on:IP: 192.168.192.55
Subnet: 255.255.255.0
Router: 192.168.192.1There is no other wireless device that can give these ip adresses. because i only have one router, 2 switches and one modem thats not pushing any wifi signal because i turned that off.
At the moment only 3 wireless devices are connected.
My wifes Samsung Galaxy S20 with 5ghz with IP: 192.168.1.2 <-- connected with good internet connection
Ring doorbell with 2.4ghz with IP: 192.168.1.9 <-- connected with good internet connection
Nest Mini with 5ghz with IP 192.168.192.50 <-- can't connect with the internet, but has a full signal.The only thing i could do is reset my router back to default and start over all again.. but why should i?
In my case i think it's the last option i have i did try everything. And i don't know why most off my devices
BasHome wrote:
fmalloy wrote:Looks like your failing Apple devices all have assigned IP addresses of 192.168.192.xx, while your working devices are all 192.168.1.xx, which looks like the problem. Orbi should assign only 192.168.1.xx (unless you changed it) Why is the 192 being assigned only for those Apple devices?
Could something else (other router or switch) be assigning those bad 192 IP addresses?
In your iPhone, go to: Settings > WiFi and tap the "i" for your checked WiFi network. What does it say under IPV4 ADDRESS for Configure IP - is it Automatic?
Yes, i saw that. Not only my Apple devices but also my Nest mini. Even that device can't connect with internet but is connected with a full signal wifi. My nest is on 192.168.192.50
On my Apple iPhone i got (with out privacy on)
IP: 192.168.192.34
Subnet: 255.255.255.0
Router: 192.168.192.1
When my privacy settings on:IP: 192.168.192.55
Subnet: 255.255.255.0
Router: 192.168.192.1There is no other wireless device that can give these ip adresses. because i only have one router, 2 switches and one modem thats not pushing any wifi signal because i turned that off.
At the moment only 3 wireless devices are connected.
My wifes Samsung Galaxy S20 with 5ghz with IP: 192.168.1.2 <-- connected with good internet connection
Ring doorbell with 2.4ghz with IP: 192.168.1.9 <-- connected with good internet connection
Nest Mini with 5ghz with IP 192.168.192.50 <-- can't connect with the internet, but has a full signal.The only thing i could do is reset my router back to default and start over all again.. but why should i?
In my case i think it's the last option i have i did try everything. And i don't know why most off my devices
The problem is related to the 192.168.192.xx IP addresses your Apple devices are assigned. Above, your iPhone says the Router is 192.168.192.1, but your Orbi router should be 192.168.1.1.
And your screenshot of the IP address that Orbi has for your iPhone has the 192.168.1.xx IP, but your iPhone says differently.
This is your problem. You need to find out what is assigning 192.168.192.xx IP addresses to your Apple devices. It doesn't matter what WiFi signal you get - if it's not got the correct IP address coming from the correct router, you're not going to receive internet traffic.
Something is assigning IP addresses to your Apple devices that is 192.168.192.xx.
fmalloy wrote:Looks like your failing Apple devices all have assigned IP addresses of 192.168.192.xx, while your working devices are all 192.168.1.xx, which looks like the problem. Orbi should assign only 192.168.1.xx (unless you changed it) Why is the 192 being assigned only for those Apple devices?
Could something else (other router or switch) be assigning those bad 192 IP addresses?
In your iPhone, go to: Settings > WiFi and tap the "i" for your checked WiFi network. What does it say under IPV4 ADDRESS for Configure IP - is it Automatic?
Ow and yes it's automatic, i even try to set the IP adres by hand and my router saw my phone but i could not get a signal and no internet connection
- Right, because I got so frustrated. I used drastic measures and reset my router and satellites.
At the moment, no switches are connected.
Router settings haven’t been changed accept for the SSiD and the security code.
My iPhone now has a good WiFi signal and internet connection. Also my iPhone got a correct IP shown in the picture below.
Now I have done that, next step is to try and connect my other devices true cable by using the switches. So, fingers crossed.
After turning OFF access control, try a power OFF of the RBR then back on. Wondering if Access controls is messing things up.
BasHome wrote:
Well I went in true my wife’s phone.
That still hase a perfect connection.
Btw I have to mention that befor I changed my network cables I did not have this issue with my iPads and iPhones.
But, acces control was turn on.
I saw that a iPad was connected and one off my iPhones.
I also saw that my own iPhone was not connected but off it did then I may have acces.
I removed my phone from the list, reconnect to the WiFi and it showed in the list off devices that had acces. But I still did not have any internet connection.
I shut off the acces control. But still nothing changed.
I also turn off the WMM for the 2.4ghz WiFi but this did not make any change.
I reboot the router, reboot my phone but still. Nothing happenend.
I’m starting to lose my mind!
All wired devices work like a charm. Sure my tv has to be turn on and then wait for a fue sec to obtain a internet connection. But my Nintendo and my wife’s phone are working with not problems at all.
So that means the problem has to be in a setting or in my Apple devices.
But still like I mention befor. I had it working befor I changed all my cables. But those can’t be the problem to this.
Below you see some pictures.
IPHONE-VAN-BAS
is my iPhone, that is connected at that time but did not have a internet connection.I did, after i turned acces control off i rebooted my router. But, still nothing.
