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Forum Discussion
Netgear Have Closed Support Case WITHOUT RESOLUTION
Per this thread I have an enduring problem with my RBW30 Wall plug satellite. That was one of two problems that I had the was speed throttling, which was solved by two factory resets.
I am com...
DarrenM wrote:
Yes please call support if you case links no longer work and we are aware and working on the issues with the case system.
DarrenM
If Netgear is aware that links are no longer working then why are they sending emails stating that there has been no communication and that the case will be closed?
Why are they doing this when the ball is in their court?
Why are they doing this when the fault is still occuring and they have done nothing to assist with resolution?
Why should I have to chase them up via phone, in light of all of the above?
I'm sorry - but this is plain wrong. C'mon Netgear - you're better than this ...
I finally got some email from L2 support. However the reply link is still broken, and the files suggested did not exist.
Is anything happening about these support problems? Does anyone at Netgear even know about them?