Netgear Orbi RBR20 WiFi issues

[pisano772]

Hi, I currently have fios at my house so I connected the Orbi router to the fios modem/router (it’s an all in one). When I do the connection speed it is coming out great. 476.64 download, 807.36 upload and 5.0 ping. The problem is my WiFi is still extremely slow and some apps like Instagram and a few games won’t run on my WiFi at all. Is there anything I can do to trouble shoot this?

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too? If the FIOS already has a built in router, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Has a factory reset and setup from scratch been performed since last FW update? 

[pisano772]

https://kb.netgear.com/31100/How-do-I-set-up-my-Orbi-system-to-work-with-Fios
This is exactly what I did which is recommended and it’s still very slow. But you said did I do a factory reset after a Orbi update? Why would I need to do a factory reset after every single update.

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update? 

Please give feedback to the other questions presented.

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@pisano772 wrote:
https://kb.netgear.com/31100/How-do-I-set-up-my-Orbi-system-to-work-with-Fios
This is exactly what I did which is recommended and it’s still very slow. But you said did I do a factory reset after a Orbi update? Why would I need to do a factory reset after every single update.

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[pisano772]

No i did not perform a factory reset. I will give that a try today.

[pisano772]

When I do a factory reset, (click the reset button on the back) it doesn’t officially do a full reset. My WiFi name and password never get erased. Am I doing something wrong?