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Forum Discussion
j1n
Dec 15, 2019Apprentice
Netgear Orbi satellite RBS50 not syncing to Orbi router (RBR50)
Netgear Orbi satellite RBS50 not syncing to Orbi router (RBR50) after overnight automatic firmware update many months ago. So, why didn’t I try to solve the issue when it happened you might ask? Well,...
- Feb 05, 2020After trying to add a support ticket & then call Netgear 2 separate times with no luck receiving support, I became more frustrated about how Netgear doesn’t seem to have a way to contact them once your 90-day support after purchasing a product is up unless you fork over money. Considering this was a random event where Netgear pushed a software update overnight, which seemingly bricked my RBS50 satellite, I’d think the company would be willing to help out in that case, but that’s not what I discovered.
Anyway, I was determined more than ever to get the RBS50 satellite working again with my RBK53 system. After trying various hard resets and configurations, I hooked my non-functioning RBS50 to my working RBS50 with an Ethernet cable. Then, before I turned on the non-working RBS50, I held in the sync & reset buttons, and at the same time, turned the RBS50 on. The back light initially turned red, started blinking, and then turned off. I let go of all the buttons, and somehow the satellite rebooted and connected to my system. I really do t know how or why this fixed my satellite from connecting to my system, but it did! Problem solved.
cyclohexane
Feb 16, 2020Initiate
I spent 30 minutes of unsuccessfully trying to sync with the official instructions (pushing sync on the satellite and then on the router)... but found success right away by using the “add the satellite” function in the Orbi iPhone app.
FURRYe38
Feb 17, 2020Guru - Experienced User
What browser were you using?
Did you already have the RBR setup or was it out of the box?
What Firmware is currently loaded? Same version need to be on RBR and RBS.
What is the Mfr and model# of the ISP modem the NG router is connected too?
cyclohexane wrote:
I spent 30 minutes of unsuccessfully trying to sync with the official instructions (pushing sync on the satellite and then on the router)... but found success right away by using the “add the satellite” function in the Orbi iPhone app.