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Networked Copier - Scanner -Orbi Install Not working

ginmint63
Aspirant

Networked Copier - Scanner -Orbi Install Not working

We installed the Orbi system and our networked copier functions through ethernet, yet the scanner portion doesn't send to our programmed email addresses (error messages).  Copier company says it's a Netgear issue. Read about this issue in 2018 forum.  We have called in our IT person to see what he can do.  Any updates on Netgear end? 

Message 1 of 9

Accepted Solutions
ginmint63
Aspirant

Re: Networked Copier - Scanner -Orbi Install Not working

It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system.  The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!  

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Message 8 of 9

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CrimpOn
Guru

Re: Networked Copier - Scanner -Orbi Install Not working

would help to have a link to that post from 2018.

also, brand and model of copier/scanner

 

Almost certainly not a "Netgear issue."

Message 2 of 9
ginmint63
Aspirant

Re: Networked Copier - Scanner -Orbi Install Not working

Message 3 of 9
CrimpOn
Guru

Re: Networked Copier - Scanner -Orbi Install Not working

Thanks for the information.  Sad to see that the problem was never resolved in 2018.

Is this the correct User Manual?

https://www.kyoceradocumentsolutions.co.uk/en/support/downloads.name-L2diL2VuL21mcC9UQVNLQUxGQTQwNTJ... 

Emailing scanned documents seems to be on page 5-25

 

Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?

Can you attach the email setup being used (X out any passwords or user names)

and the error message that appears?

Message 4 of 9
ginmint63
Aspirant

Re: Networked Copier - Scanner -Orbi Install Not working

Our IT guy is coming tomorrow. In the meantime, I'm attaching the error message as it may be the IP address for the scanner.  Copier Co said it wasn't their deal.  Scanner Error.JPG

Message 5 of 9
CrimpOn
Guru

Re: Networked Copier - Scanner -Orbi Install Not working

Alas,one of the frustrating aspects of Netgear's forum software is that images placed "in-line" using the Photos icon are not visible to others until approved by a forum moderator. (and there are not many moderators for entire Netgear community).  Images "attached" using the Browse button in the lower left are available immediately.

Message 6 of 9
Mikey94025
Hero

Re: Networked Copier - Scanner -Orbi Install Not working


@CrimpOn wrote:

Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?

Can you attach the email setup being used (X out any passwords or user names)

and the error message that appears?


Agree, this is probably some email/SMTP configuration issue so we need to see the email settings configuration (without passwords).  However I don't see anything obvious that would change with the router switch.

 

In the user manual the email settings are on pages 2-67 and 2-68.  There is even a Connection Test button that the OP can try.  I'm interested in the OP's printer settings for:

  • SMTP Server Name
  • Domain Restriction
  • Sender Address

Also, what was the old router model?  Maybe it had some forwarding setup for the printer's email sending function?

 

 

 

 

Message 7 of 9
ginmint63
Aspirant

Re: Networked Copier - Scanner -Orbi Install Not working

It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system.  The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!  

Message 8 of 9
FURRYe38
Guru

Re: Networked Copier - Scanner -Orbi Install Not working

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.


@ginmint63 wrote:

It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system.  The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!  


 

Message 9 of 9
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