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Orbi WiFi 7 RBE973
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Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

tweill
Aspirant

New Orbi Voice R40 not connecting with existing Orbi R50 network

I am having trouble adding the Orbi Voice to my existing Orbi system.  The Orbi app updated my firm ware prior to adding the Orbi Voice.  I go to add Satellite and it keeps telling me it can't be found.  Does the Orbi Voice work with the Orbi R50 system?

 

Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 1 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

Which firmware are you running? 

version 1.0.0.36 works in extender mode.

Version 2.3.5.14 works in orbi mode. if you're using it with an orbi system, this is the firmware you should be running. I've got this same RBS40v running with a rbk53 system. 

Message 2 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

https://www.netgear.com/support/product/RBS40V.aspx

here's the support page with firmwares and manuals

Message 3 of 13
tweill
Aspirant

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

For a non-tech person, how do I find the firmware for the R40 since I can't get it to connect?

 

Message 4 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

I think someone had found that if you hardwire into the orbi satellites and they aren't connected to anything that their default ip address is 192.168.1.250. You can try that route. 

 

Have you tried to sync using the app or even just using the hardwired sync buttons on the orbi units?

Message 5 of 13
tweill
Aspirant

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

I've tried Synch and hardwiring the Orbi Voice with no luck

Message 6 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

so you hardwired into the orbi voice and tried going to 192.168.1.250?

Message 7 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

Another option you have is utilizing your free 90 days of support.....

to do so go to the top and click mynetgear.  Register an account and then your device. From there you can access your support and potentially talk to someone to help walk you through it. 

Message 8 of 13
tweill
Aspirant

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

I've tried reaching support after uploading my Proof of Purchase and It hasn't worked.

Message 9 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

What part of it hasn't worked? The uploading? Registering the serial number? All I've done in the past is register the serial. 

Message 10 of 13
tweill
Aspirant

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

The Orbi Voice is registered the proof of Purchase is uploaded.  When I click on email the website does not move forward

Message 11 of 13
plemans
Guru

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

have you tried a different browser? or computer?

Message 12 of 13
Blanca_O
NETGEAR Moderator

Re: New Orbi Voice R40 not connecting with existing Orbi R50 network

Hi @tweill

 

I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

Message 13 of 13
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