New printer asking for password on my mac to authenticate.

[Nevri]

I have purchased a new hp desk jet printer, but for some reason it fails to print from my mac and keeps requesting a password to authenticate, I have checked printer settings and mac but cannot trace the origin of this request.... coild it be the orbi mesh system I have and if so, how do i fix?

[plemans]

I'm not sure why you think its the router. 

If its a new printer, did you check with them for support?

[Nevri]

Yes have spent several hours talking to HP and Apple without solution no one seems to know why I am being asked for a passwors.

[Mikey94025]

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@Nevri wrote:

I have purchased a new hp desk jet printer, but for some reason it fails to print from my mac and keeps requesting a password to authenticate

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It would be helpful to attach a screenshot of the password request.  That will help us identify what/why the password is for.  Also, exactly what model HP printer is it?

[plemans]

1. what modem/gateway do you have? 

2. what firmware is on the router? 

3. what is actually asking for the password? The printer when you try to connect it to the network? The mac when you try to print? 

[Nevri]

Hi Mikey,

Print is desk top jet 2700 series I have enclosed copy of screen shot showing request

[FURRYe38]

That's OSX asking for the local Guest account password your mac PC.