NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New router can’t connect to orbi
I am going through setup wizard and get stuck when it tries to connect to orbi it says unable to connect
We need more details.
1. What orbi model do you have?
2. What "new router" are you connecting to it?
3. what modem/gateway do you have?
4. How are you actually setting it up? Are you connecting the orbi to a gateway and then the new router to the orbi or some other method.
Details are key
- Hi it’s the rbr50 v2
We have just had the latest virgin media hub 4 installed. Orbi was working great before then.
We have the orbi connected to the new hub 4 router from virgin. Thanks!The virgin hub 4 has its own integrated routing functions. That can put you in a double nat.
couple things you can do to fix it. (only use 1 method)
1. put the vigin hub in modem only/passthrough mode. It disables its router function. Contact your isp for help with this.
2. put the netgear in access point mode. disables a few features on the orbi but leaves wireless and ethernet working.
3. put the netgears ip address into the virgin hubs dmz.