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Forum Discussion
No internet connection - not detecting ethernet cable.
I hope I am posting this in the right spot. I purchased the Orbi RBR20 on August 29, 2019, from Amazon. I set up the router without any problems and had great Wi-Fi for about two weeks until...
It's less than 90 days old, so you are "one of the few" who has telephone support from Netgear. On the page where you registered the Orbi, there is a link to getting support which has the telephone number.
During all this cable changing, is the cable still connected to the WAN (yellow) port on the Orbi?
(People used to be outraged when I asked, "Is the computer plugged in?" Every once in a while, they would crawl under the desk and find it was not. Now, I ask even the dumbest questions.)
You mentioned a 30-30-30 reset of the Orbi. That involved sticking a paperclip into the tiny "reset" hole on the back next to the power plug?