×

Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
Reply

No internet connection on Orbi AC3000

Kkonschak1
Follower

No internet connection on Orbi AC3000

My devices can connect to the Wifi, but says there is no internet. I have checked with my internet provider and there is no issue on their end. I've tried unplugging and plugging back in the router and that has not fixed the issue. I also cannot get logged in through the app, says that my device is not compatible with the app. Please help.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 2
FURRYe38
Guru

Re: No internet connection on Orbi AC3000

What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?

 

Has the ISP modem and router been turned OFF for 1 minute then turn on the modem and let it sync with ISP services then power ON the router. 

Swap ehternet cabling between the modem and router. CAT 6 is recommended. 


@Kkonschak1wrote:

My devices can connect to the Wifi, but says there is no internet. I have checked with my internet provider and there is no issue on their end. I've tried unplugging and plugging back in the router and that has not fixed the issue. I also cannot get logged in through the app, says that my device is not compatible with the app. Please help.


 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 1841 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7